Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

DEBRA JACKSON

Practice Manager
Douglasville,GA
DEBRA JACKSON

Summary

Experienced Practice Management, Administration, Medical Practice Consultant, Surgical Coordinator Professional. Experience in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring smooth operations and service excellence. Seeks employment with a healthcare facility where integrity, growth, and work-life balance are included in the core values of the practice or organization.

Overview

39
years of professional experience

Work History

OB/GYN/Cosmetic Surgery
Smyrna, GA

Office Manager/Surgery Coordinator/Financial Counselor
04.2022 - Current

Job overview

  • Oversee the smooth daily operation
  • Supervise the front office and clinical teams
  • Recruit and train new employees, conduct employee performance reviews, employee retention, and disciplinary actions
  • Create and implement new policies and processes
  • Financial reporting and other reports utilize various metrics
  • Responsible for updating all staff members' credentials
  • Discuss with providers metrics related to, but not limited to, financial growth, timelines, coding, performance, patient retention, new industry trends, and innovative approaches to improve revenue
  • Schedule surgical procedures for patients by reviewing surgeon schedules and coordinating with other facilities
  • Arrange and schedule post-operative visits during appropriate time-frame after surgery
  • Obtain signatures and collect completed per-operative consent and HIPAA forms from patients
  • Review CPT and ICD-10 codes to check accuracy for billing
  • Send H&P document and other patient information to the surgery facility
  • Answer phones, greet patients and file paperwork to maintain smooth operations in front office
  • Inform patients of payment policies, collect insurance information and verify insurance benefits
  • Collect coinsurance and deductible payments prior to procedure date
  • Financial counseling
  • Coordinate tests such as Pre-admission Tests.

Atlanta Eye Consultants, PC
College Park, Georgia

Billing/Office Manager
03.2021 - 02.2022

Parris and Associates
Lilburn

Pre-Auth Coordinator/CMA (COVID-19)
02.2020 - 06.2020

Clinical Laboratories Services
Winder, Ga

Mobile Phlebotomy
02.2018 - 02.2020

Planned Parenthood
Lancaster, Pennsylvania

Center Manager/CMA
11.2013 - 08.2016

Saint Agnes Hospital
Baltimore, Maryland

Practice Coordinator/CMA (TEMP)
06.2013 - 10.2013

Maureen Mouneke, MD
Ellicott City, Maryland

Practice Manager/CMA
03.2007 - 04.2013

WomanKind OB/GYN
Columbia, Maryland

Practice Manager
02.2005 - 01.2007

Surgical Center of Baltimore
Owings Mills, MD

Collections Supervisor (TEMP)
10.2003 - 11.2004

Johns Hopkins Hospital
Baltimore, Maryland

Billing Coordinator (TEMP)
11.2001 - 09.2003

Oncology GMBC
Towson, Maryland

Medical Billing Specialist (TEMP)
01.2000 - 10.2001

Johns Hopkins Bayview
Baltimore, Maryland

Collections Supervisor (TEMP)
12.1998 - 12.1999

Jerusa Kamala, MD (OB/GYN)
Towson, Maryland

Office Manager/CMA
05.1993 - 11.1998

Medical Staff Dynamics
Virginia Beach, Virginia

Front Office Supervisor/CMA Medical
02.1985 - 04.1993

Education

Sojouner-Douglass College
Baltimore, MD

Intravenous Therapy Technician
12.2004

Med-Assist School of Hawaii
Honolulu, HI

Medical Assisting
03.1983

Norfolk Business College
Norfolk, Virginia

AA Degree
05.1981

Skills

  • Full Cycle Revenue
  • Collection
  • Insurance Verification
  • Pre-authorization
  • Appeals
  • EMR
  • Human Resources
  • Financial Counseling
  • Surgery Scheduling
  • IV Therapy
  • Home Health-Care
  • Certified Medical Assistant
  • Phlebotomy
  • Computer Literate
  • Microsoft Office
  • Word Perfect
  • E-mail
  • QuickBooks
  • Document scanning
  • Medical Mastermind
  • Centricity
  • Power2Practice
  • Phymed
  • Praxis
  • IDX
  • CBSI
  • Zoc Doc
  • Kronos
  • NextGen
  • Athena Health
  • Compulink
  • Availity
  • Navinet
  • Epic
  • Critical Thinking
  • Multitasking
  • Conflict Resolution
  • Customer Service
  • Organizational Skills
  • Office Administration
  • Clear oral/written communication
  • Team Bonding

References

Upon Request

Timeline

Office Manager/Surgery Coordinator/Financial Counselor

OB/GYN/Cosmetic Surgery
04.2022 - Current

Billing/Office Manager

Atlanta Eye Consultants, PC
03.2021 - 02.2022

Pre-Auth Coordinator/CMA (COVID-19)

Parris and Associates
02.2020 - 06.2020

Mobile Phlebotomy

Clinical Laboratories Services
02.2018 - 02.2020

Center Manager/CMA

Planned Parenthood
11.2013 - 08.2016

Practice Coordinator/CMA (TEMP)

Saint Agnes Hospital
06.2013 - 10.2013

Practice Manager/CMA

Maureen Mouneke, MD
03.2007 - 04.2013

Practice Manager

WomanKind OB/GYN
02.2005 - 01.2007

Collections Supervisor (TEMP)

Surgical Center of Baltimore
10.2003 - 11.2004

Billing Coordinator (TEMP)

Johns Hopkins Hospital
11.2001 - 09.2003

Medical Billing Specialist (TEMP)

Oncology GMBC
01.2000 - 10.2001

Collections Supervisor (TEMP)

Johns Hopkins Bayview
12.1998 - 12.1999

Office Manager/CMA

Jerusa Kamala, MD (OB/GYN)
05.1993 - 11.1998

Front Office Supervisor/CMA Medical

Medical Staff Dynamics
02.1985 - 04.1993

Sojouner-Douglass College

Intravenous Therapy Technician

Med-Assist School of Hawaii

Medical Assisting

Norfolk Business College

AA Degree

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DEBRA JACKSONPractice Manager