Hi, I’m
DEBRA JACKSON
Practice Manager
Douglasville,GA
Summary
Experienced Practice Management, Administration, Medical Practice Consultant, Surgical Coordinator Professional. Experience in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring smooth operations and service excellence. Seeks employment with a healthcare facility where integrity, growth, and work-life balance are included in the core values of the practice or organization.
Overview
39
years of professional experience
Work History
OB/GYN/Cosmetic Surgery
Office Manager/Surgery Coordinator/Financial Counselor
04.2022 - Current
Job overview
- Oversee the smooth daily operation
- Supervise the front office and clinical teams
- Recruit and train new employees, conduct employee performance reviews, employee retention, and disciplinary actions
- Create and implement new policies and processes
- Financial reporting and other reports utilize various metrics
- Responsible for updating all staff members' credentials
- Discuss with providers metrics related to, but not limited to, financial growth, timelines, coding, performance, patient retention, new industry trends, and innovative approaches to improve revenue
- Schedule surgical procedures for patients by reviewing surgeon schedules and coordinating with other facilities
- Arrange and schedule post-operative visits during appropriate time-frame after surgery
- Obtain signatures and collect completed per-operative consent and HIPAA forms from patients
- Review CPT and ICD-10 codes to check accuracy for billing
- Send H&P document and other patient information to the surgery facility
- Answer phones, greet patients and file paperwork to maintain smooth operations in front office
- Inform patients of payment policies, collect insurance information and verify insurance benefits
- Collect coinsurance and deductible payments prior to procedure date
- Financial counseling
- Coordinate tests such as Pre-admission Tests.
Atlanta Eye Consultants, PC
Billing/Office Manager
03.2021 - 02.2022
Parris and Associates
Pre-Auth Coordinator/CMA (COVID-19)
02.2020 - 06.2020
Clinical Laboratories Services
Mobile Phlebotomy
02.2018 - 02.2020
Planned Parenthood
Center Manager/CMA
11.2013 - 08.2016
Saint Agnes Hospital
Practice Coordinator/CMA (TEMP)
06.2013 - 10.2013
Maureen Mouneke, MD
Practice Manager/CMA
03.2007 - 04.2013
WomanKind OB/GYN
Practice Manager
02.2005 - 01.2007
Surgical Center of Baltimore
Collections Supervisor (TEMP)
10.2003 - 11.2004
Johns Hopkins Hospital
Billing Coordinator (TEMP)
11.2001 - 09.2003
Oncology GMBC
Medical Billing Specialist (TEMP)
01.2000 - 10.2001
Johns Hopkins Bayview
Collections Supervisor (TEMP)
12.1998 - 12.1999
Jerusa Kamala, MD (OB/GYN)
Office Manager/CMA
05.1993 - 11.1998
Medical Staff Dynamics
Front Office Supervisor/CMA Medical
02.1985 - 04.1993
Education
Sojouner-Douglass CollegeBaltimore, MD
Intravenous Therapy Technician
12.2004
Med-Assist School of HawaiiHonolulu, HI
Medical Assisting
03.1983
Norfolk Business CollegeNorfolk, Virginia
AA Degree
05.1981
Skills
- Full Cycle Revenue
- Collection
- Insurance Verification
- Pre-authorization
- Appeals
- EMR
- Human Resources
- Financial Counseling
- Surgery Scheduling
- IV Therapy
- Home Health-Care
- Certified Medical Assistant
- Phlebotomy
- Computer Literate
- Microsoft Office
- Word Perfect
- QuickBooks
- Document scanning
- Medical Mastermind
- Centricity
- Power2Practice
- Phymed
- Praxis
- IDX
- CBSI
- Zoc Doc
- Kronos
- NextGen
- Athena Health
- Compulink
- Availity
- Navinet
- Epic
- Critical Thinking
- Multitasking
- Conflict Resolution
- Customer Service
- Organizational Skills
- Office Administration
- Clear oral/written communication
- Team Bonding
References
Upon Request
Timeline
Office Manager/Surgery Coordinator/Financial Counselor
OB/GYN/Cosmetic Surgery
04.2022 - Current
Billing/Office Manager
Atlanta Eye Consultants, PC
03.2021 - 02.2022
Pre-Auth Coordinator/CMA (COVID-19)
Parris and Associates
02.2020 - 06.2020
Mobile Phlebotomy
Clinical Laboratories Services
02.2018 - 02.2020
Center Manager/CMA
Planned Parenthood
11.2013 - 08.2016
Practice Coordinator/CMA (TEMP)
Saint Agnes Hospital
06.2013 - 10.2013
Practice Manager/CMA
Maureen Mouneke, MD
03.2007 - 04.2013
Practice Manager
WomanKind OB/GYN
02.2005 - 01.2007
Collections Supervisor (TEMP)
Surgical Center of Baltimore
10.2003 - 11.2004
Billing Coordinator (TEMP)
Johns Hopkins Hospital
11.2001 - 09.2003
Medical Billing Specialist (TEMP)
Oncology GMBC
01.2000 - 10.2001
Collections Supervisor (TEMP)
Johns Hopkins Bayview
12.1998 - 12.1999
Office Manager/CMA
Jerusa Kamala, MD (OB/GYN)
05.1993 - 11.1998
Front Office Supervisor/CMA Medical
Medical Staff Dynamics
02.1985 - 04.1993
Sojouner-Douglass College
Intravenous Therapy Technician
Med-Assist School of Hawaii
Medical Assisting
Norfolk Business College
AA Degree