VICTORIA RODRIGUEZ
Cincinnati,OH
Summary
Dynamic Business Operations and Office Management professional with extensive cross-functional expertise in financial and operational reporting, job costing, workforce recruitment, and customer relationship management. Proven ability to analyze division-level revenue and costs while effectively managing strategic client outreach and retention initiatives. Skilled in coordinating field workforce hiring and developing streamlined administrative workflows that enhance productivity. Proficient in utilizing AI tools such as Claude and ChatGPT to drive process innovation, optimize documentation, and automate workflows for improved operational efficiency.
Overview
8
8
years of professional experience
Work History
Client Success Manager / Office Manager
SUPREME SPACES LLC
11.2025 - 10.2026
- Managed day-to-day office operations and owned customer service, handling client inquiries, service coordination, issue resolution, and ongoing customer communications.
- Managed client-retention initiatives for the top 20% of clients, administering a designated expense budget and executing personalized client-gifting strategies to strengthen relationships and loyalty.
- Managed a separate client-engagement budget for the top 40% of clients and led targeted one-to-one outreach to identify upselling opportunities, strengthen account relationships, and encourage repeat business.
- Tracked client referrals and sales opportunities, maintaining visibility into referral sources, prospective work, and potential revenue opportunities.
- Coordinated scheduling and operational requirements for firewood division, managing customer orders, delivery schedules, and communications with field personnel.
- Managed client-retention initiatives for top 20% of clients, overseeing budget and implementing personalized gifting strategies to enhance relationships and loyalty.
- Coordinated scheduling and daily operational requirements for the firewood division, including customer orders, delivery schedules, and communication with field personnel.
- Tracked client referrals and sales opportunities, ensuring visibility into referral sources and prospective revenue opportunities.
- Performed job costing and maintained the MBP report, consolidating revenue and costs across business divisions to provide leadership with visibility into divisional financial performance and profit and loss.
- Coordinated across leadership, sales, production, field personnel, recruiting, and marketing to maintain operational continuity and improve administrative processes.
- Led field-position recruitment from end to end, including job postings, applicant review, telephone screening, interviews, hiring coordination, and onboarding.
- Applied Claude and ChatGPT to research, business writing, process documentation, workflow design, and AI-assisted administrative automation, reviewing outputs for accuracy and business relevance.
Property Manager / Office Administrator
REALTY ONE STOP
07.2021 - 10.2025
- Coordinated leasing and property-sales activity while overseeing customer satisfaction and day-to-day property operations.
- Monitored operational KPIs and prepared performance reports to support planning and identify issues for follow-up.
- Facilitated communications among tenants, property owners, vendors, accounting partners, and internal stakeholders to resolve service issues and build professional relationships.
- Maintained property records, verified unit readiness, enforced company standards, and improved administrative organization and workflow consistency.
- Managed common-area maintenance reconciliations against annual expense estimates and supported budgeting, invoice processing, and financial reporting.
- Executed common-area maintenance reconciliations against annual expense estimates, supporting budgeting, invoice processing, and financial reporting.
- Recruited, hired, trained, and scheduled front-desk associates, housekeeping, security, and maintenance personnel.
Executive Administrative Assistant
HALO HOME HEALTH CARE
12.2018 - 06.2021
- Provided comprehensive executive and administrative support in intake, data management, accounts payable and receivable, billing, human resources, payroll, marketing, and office operations to ensure seamless operations.
- Managed executive scheduling, vendor and supplier communications, order coordination, and sensitive administrative matters with discretion.
- Partnered with HR supervisors and executive leadership to develop and implement procedures, workflows, and policies that strengthened consistency and team coordination.
- Prepared monthly financial statements and processed accounts payable and receivable transactions accurately and within established deadlines.
- Maintained confidential personnel and business records; organized correspondence, contracts, and office documentation for efficient retrieval.
- Facilitated effective communication with healthcare organizations and public agencies, including Ohio Medicaid, Aetna, Molina, the Department of Veterans Affairs, and Hamilton County to enhance collaboration and service delivery.
Education
Associate of Applied Science - Surgical Technology
Cincinnati State Technical and Community College
Cincinnati, OHSkills
- Customer Service & Client Relations
- Client Retention & Upselling
- Client Referral & Opportunity Tracking
- Client Gifting and Budget Management
- Full-Cycle Field Recruiting
- Candidate Screening & Interviewing
- Scheduling & Multi-Division Coordination
- Business & Office Operations
- Job Costing & Financial Reporting
- Profit-and-Loss Reporting
- Division-Level Revenue and Cost Analysis
- KPI Reporting & Data Analysis
- Labor, Production & Hours Tracking
- Process Improvement & Documentation
- CRM & Lead Pipeline Management
- Excel / Google Sheets
- AppFolio & QuickBooks
- SynkedUp, CompanyCam, HighLevel, Pipeline Patriot
- AI-Assisted Workflow Development
- Marketing Operations & Campaign Coordination
- Claude & ChatGPT
Timeline
Client Success Manager / Office Manager
SUPREME SPACES LLC
11.2025 - 10.2026
Property Manager / Office Administrator
REALTY ONE STOP
07.2021 - 10.2025
Executive Administrative Assistant
HALO HOME HEALTH CARE
12.2018 - 06.2021
Associate of Applied Science - Surgical Technology
Cincinnati State Technical and Community College