Debra Johnson
Raleigh,North Carolina
Summary
Seasoned Customer Associate with 20 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Data Entry
NC Dept Of Commerce
02.2005 - 01.2023
- Accurately input data from various sources, paper document, electronic files
- Into computer database or spreadsheets
- Review and verify the accuracy of data entries for errors or inconsistencies and make correction as needed
- Retrieve and extract data from database from database as requested by other team member or departments
- Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process
- Studied multi-faceted development issues and suggested solutions to satisfy project goals and adhere to timeline and budget parameters
- Provided exceptional services and pleasant shopping experiences to retail customers
- Developed strong rapport with customers and created positive impression of business
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Developed strong communication and organizational skills through working on group projects
Customer Services Representative
Nationwide Insurance Company
01.2004 - 07.2005
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Sought out extra training opportunities to enhance customer relationship management abilities
- Responded to customer calls and emails to answer questions about products and services
- Placed outbound customer service or customer satisfaction calls to follow up on issues
- Educated customers about billing, payment processing and support policies and procedures
New Homes Sales Specialist
Colony Homes Inc
10.2001 - 05.2003
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients
- Prepared and presented contracts and other legal documents to clients
- Coordinated appointments to show tenants and buyers prospective homes
- Conducted weekly open houses and provided feedback to sellers on potential buyers
Administrative Assistant III
Town Of Cary
09.1998 - 05.2001
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Processed customer orders accurately and within agreed timeframes to meet service standards
- Assisted coworkers and staff members with special tasks on daily basis
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Managed filing system, entered data and completed other clerical tasks
Education
Cybersecurity Professional Certificate - Security Operation Center (SOC)
Coursera - Google
09-2024
Project Management -
Wake Technical Community College
Raleigh, NC03.2020
Certified Medical Administrative Assistant -
Envisionary I-Care
Garner, NC01.2004
Secuirty Operation Center (SOC)
Google Coursera Online
OnlineHigh School Diploma -
Needham Broughton High School
Raleigh, NC06.1978
Skills
- Inbound and outbound
- New Homes Sales expertise
- Conduct log analysis and triage in support of incident response
- Data Entry
- Flexible and adaptable self-starter with strong relationship-building skills
- Customer Services
- Organization Skills
- Cross-functional team collaboration
- Microsoft Office 360
- Claims Processing
- Teamwork
- Communication and coordination
- Face to Face customer services
- Time management (Remote)
- Sales expertise
- Vulnerabilities Management
Certification
- PMP - Project Management Professional
- CAPM - Certified Associate in Project Management
- Cybersecurity Fundamental
- Play it safe: Manage Security Risk
- Connect and Protect: Networks and Network Security
- Tools of the Trade: Linux and SQL
- Assets, Threats, and Vulnerabilities
- Sound the Alarm: Detection and Response
- Automate Cybersecurity Tasks with Python
- Put it to work: Cybersecurity Jobs
- Vulnerability Management Detection and Response
- Certified Medical Administrative Assistant
- Introduction to CRM HubSpot
- Google Ads for Beginners
- Accredited Cruise Counselor (ACC)
Timeline
Administrative Assistant/Data Entry
NC Dept Of Commerce
02.2005 - 01.2023
Customer Services Representative
Nationwide Insurance Company
01.2004 - 07.2005
New Homes Sales Specialist
Colony Homes Inc
10.2001 - 05.2003
Administrative Assistant III
Town Of Cary
09.1998 - 05.2001
Project Management -
Wake Technical Community College
Certified Medical Administrative Assistant -
Envisionary I-Care
High School Diploma -
Needham Broughton High School
Cybersecurity Professional Certificate - Security Operation Center (SOC)
Coursera - Google
Secuirty Operation Center (SOC)
Google Coursera Online
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