Demetrius Ingram
Tampa,United States
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
14
14
years of professional experience
Work History
Administrative assistant/Data Entry
Advance Plumbing
Tampa, Florida
09.2022 - Current
- Provide essential support by handling administrative tasks. Inputting information into our computer system, often from paper documents and other sources.
- Schedule plumbers for they're day to day jobs and keeping track of appointments through kickserv.
- Answering phones and assisting with billing, and scheduling.
- Inputting invoices in quickbooks and sending invoices out to customers.
CRM Consultant
Progressive
Riverview, Florida
07.2019 - 08.2021
- Accepting and processing incoming calls and customer concerns and complaints, processing policy changes, advertising and sell customer products, managing accounts, and resolving customer complaints.
- Handling and maintaining call volume.
- Providing customer service and education on policies and rules and regulation with all 50 states.
- Covering all job functions and meeting the required goals expected from me on a performance level.
Claims Analyst
Bank of America
Tampa, Florida
12.2013 - 07.2019
- Resolves customer merchant, credit, or ATM claims within the bank's policies and procedures. To include, but not limited to, Fraud & Non-Fraud ATM, ACH or Debit concerns. Have been qualified to work and contribute to credit card claims, check fraud claims, and customer service practices.
- Investigate and decision daily incoming claims using multiple systems and tools; resolve differences; answer service requests and inquiries received from various channels.
- Qualified In Synergy and Bolt systems.
- Maintain internal operational and financial controls and ensures that they are observed for all assigned cases.
- Ensure that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls.
(92A) Automated Logistics Specialist
United States Army
Ft. Bragg, North Carolina
11.2010 - 11.2012
- Handled end-processing of customer orders including hand loading trucks and removing shipping totes from conveyor systems. Processed non-sensitive and sensitive items. Maintained, performed, and trained soldiers in my section which provided customers with products that were ordered.
- Establish and maintain stock records and other documents such as inventory, material control, accounting and supply reports.
- Review and verify quantities received against bills of contracts, purchase requests and shipping documents.
- Unload, unpack, count, segregate, palletize and store incoming supplies and equipment.
- Construct bins, shelving and other storage aids.
- Simplify and standardize the collections and use of maintenance data.
- Raise the quality and accuracy of performance, cost and parts data through improved maintenance management.
Education
Advanced Individual Training (AIT) - Automated Logistical Specialist
Fort Lee
Fort Lee, VA01.2011
Basic Combat Training (BCT) -
Fort Jackson
Fort Jackson, NC01.2010
High School Diploma -
Sickles High School
Tampa, Florida01.2009
Skills
- Customer service
- Data entry
- Multitasking
- Synergy software
- Bolt
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- QuickBooks
- Kickserv
- Computer skills
- Office administration
- File organization
- Microsoft outlook
- Filing
- Office management
- Database entry
- Documentation and recordkeeping
- Scheduling and calendar management
- Invoice processing
Timeline
Administrative assistant/Data Entry
Advance Plumbing
09.2022 - Current
CRM Consultant
Progressive
07.2019 - 08.2021
Claims Analyst
Bank of America
12.2013 - 07.2019
(92A) Automated Logistics Specialist
United States Army
11.2010 - 11.2012
Basic Combat Training (BCT) -
Fort Jackson
High School Diploma -
Sickles High School
Advanced Individual Training (AIT) - Automated Logistical Specialist
Fort Lee