Job Search Status
Open to workDesired start date: Immediately
Open To Work
Debra K Rosberg
El Paso,Texas
Work Preference
Summary
Managed applicant expectations and facilitated effective communication across departments to streamline enrollment processes.
Overview
13
13
years of professional experience
Work History
Texas Works Advisor II
Texas Health and Human Service Commission
11.2018 - 06.2024
- Delivered exceptional service to individuals in need, leveraging state programs, policies, and regulations to assist clients effectively.
- Consistently met assigned deadlines to ensure timely service and consistently achieved results as an individual contributor while navigating through a PC and multiple software systems.
- Conducted interviews (both verbally over the phone and in person) to assess eligibility for SNAP, TANF, Medicaid (including programs for children, adults, elderly, and disabled), thriving in a fast-paced environment.
- Ensured adherence to state standards and expectations, consistently surpassing monthly performance metrics through effective time management and prioritization utilizing problem resolution skills.
- Upheld high ethical standards, complying with all regulatory requirements and guidelines while providing clear communication about processes to clients.
- Collaborated with multiple departments using innovation to create a morale committee, enhancing workplace culture and encouraging effective communication amongst all levels of staff.
- Built and maintained trusting relationships with clients, demonstrating a proven track record of delivering excellent customer service.
Licensed Insurance Agent
New York Life
06.2018 - 11.2018
- Responsible for selling and updating life insurance and was there for client support.
- Worked with clients to create and/or set up retirement planning, college funding and general financial security and wellbeing.
- Helped clients build life plans thru mutual funds and securities.
- Facilitated and contributed to strong, positive relationships within the team, department and interdepartmentally, promoting client focused outcomes within all areas of the organization.
Operations Manager
Boys & Girls Clubs of El Paso
07.2015 - 12.2016
- Compiled regular financial reports to support management-level decision making ensuring the maintenance of accurate and timely financial records by entering, processing and reconciling transactions.
- Implemented day-to-day accounting activities, including processing all financial transactions and reports, consistent with Club policies and procedures.
- Reviewed balance sheet and income statement accounts analytically.
- Oversight of bank account records operations expenses and debit card expenditures.
- Processed payroll and maintained payroll records and employee timesheets. Deposited all donations received to be allotted to designated accounts while also supporting the annual audit and submitted audit to Boys and Girls Club or America.
- Managing human resource situations and systems including recruitment, employee relations, compensation, benefits, deductions, training and development, employee records, and master calendar.
- Assisted with strategic planning and forecasting for the organization while developing, maintained and increased the donor database to promote major cultivation and solicitation.
Administrative Assistant
Chaney and Marin Financial Planning
11.2014 - 07.2015
- Assisted financial advisers with daily operations and client relations, ensuring smooth workflow and high-quality support.
- Conducted research and drafted client applications and updates, maintaining effective communication with broker agencies to facilitate processes.
- Provided reception services, managing client interactions and scheduling appointments, events, and calendars for advisers.
- Developed and implemented a strategic marketing plan and advertising campaign, enhancing customer engagement through social media, websites, and online services, including ongoing digital maintenance.
- Established new phone services and programmed systems across four office locations: managed scheduling for office space and conference room rentals.
Advanced Repair Agent/ Tier 3
Time Warner Cable
11.2011 - 04.2014
- Provided advance troubleshooting for the cable, phone and internet services provided by Time Warner Cable (Spectrum), as well as customer service support for billing and general questions about products and services.
- Provided support and training for the first level of customer services in the company and performed weekly meetings with the staff for the company while providing support for the supervisors and management.
- Provided assistance with floor support for the first level of troubleshooting agents in the call center by answering questions and managing agents scheduling and providing assistance to other employees.
Education
Bachelor's Degree - Business Administration
University of Texas at El Paso
El Paso, TX05-2010
Skills
Supported team members by effectively managing project timelines and workloads to ensure timely completion of tasks
Utilized Microsoft Office tools, such as Excel, Word, and PowerPoint, to assist in daily operations and data management
Facilitated communication and customer relationship management using Avaya and Salesforce to maintain strong client interactions
Applied Google Suite applications, including Docs and Sheets, to contribute to team projects
Timeline
Texas Works Advisor II
Texas Health and Human Service Commission
11.2018 - 06.2024
Licensed Insurance Agent
New York Life
06.2018 - 11.2018
Operations Manager
Boys & Girls Clubs of El Paso
07.2015 - 12.2016
Administrative Assistant
Chaney and Marin Financial Planning
11.2014 - 07.2015
Advanced Repair Agent/ Tier 3
Time Warner Cable
11.2011 - 04.2014
Bachelor's Degree - Business Administration
University of Texas at El Paso