Debra Lizotte
Pleasant Valley,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Cerner appointment scheduling system to manage over 250-300 patients weekly. Organized and accurate in managing patient flow. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Medical Office Assistant/New Patient Coordinator
Nuvance Health
12.2023 - Current
- Coordinated patient scheduling and managed appointment workflows to enhance operational efficiency.
- Assisted in medical record management, ensuring accuracy and compliance with healthcare regulations.
- Communicated effectively with patients regarding procedures, insurance verification, and billing inquiries.
- Collaborated with clinical staff to streamline patient intake processes, improving overall patient experience.
- Trained new staff on office protocols and patient interaction techniques to ensure consistent service delivery.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
Disability Clerk
Optum
10.2023 - 12.2023
- Educated patients on insurance and healthcare plans.
- Coached patients on self-advocacy.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Interacted with customers by phone, email, or in-person to provide information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Medical Receptionist
Premier Medical Group
04.2022 - 10.2023
- My responsibilities are to triage incoming phone calls which can range from something as simple as setting an appointment for a patient,to transferring the call to one of our nurses regarding urgent lab reads
- I also check the patients upon arrival and have to confirm their insurance coverage
- I also look up and fax over medical records per the request of the patient or another doctors office
- Every day is different and I love the challenges of my position.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Teaching Assistant
Arlington Central School District/ Lagrange Middle School
01.2022 - 04.2022
- As a teaching assistant I was responsible for helping the teachers maintain a calm atmosphere for the classroom and assisting with the students who have special needs
- I thoroughly enjoyed my time there and being around the kids was pure joy.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Supported planning and preparation for culturally-diverse class sessions.
Education
Associates - Psychology Degree
Dutchess Community College
Poughkeepsie, NYHigh School Diploma -
Arlington High School
Lagrangeville, NYAssociate of Science - Business Administration And Management
Dutchess Community College
Poughkeepsie, NYundefined
2014
Skills
- Working knowledge of computers
- Working knowledge of scheduling/booking systems
- Working with the faculty and students with special needs with compassion and patience
- Customer service related skills
- Management and team building
- Medical Information Software
- Patient Scheduling
- Patient Relations
- Medical Records Management
- HIPAA Guidelines
- Reading Comprehension
- Workflow Optimization
- Teamwork and Collaboration
- Answer Telephones
- Organization and Time Management
- Patient Callbacks
- Critical Thinking
- Typing and Filing
- Equipment Troubleshooting and Maintenance
- Co-Payment Collection
- Information Assurance
- Patient Database Maintenance
- Maintaining Financial Records
- Insurance Verification
- Route Messages
- Medical Histories and Vital Statistics
- Appointment Scheduling
- Message and Report Transcription
- Office Coordination
- Patient Health Information Access
- Telephone Etiquette
- Referral Verification
- EHR Software
- Patient Data Processing
- Records Maintenance
- Patient Eligibility Requirements
- Adaptable and Flexible
- Front Desk Operations
- Medical Communications
- EMR Systems
- Electronic Medical Record
- CPR Certified
- Reminder Calls
- Telephonic Triage
- Call Transfers
- Office Supplies and Inventory
- Data Entry Software
- Medical Records Verification
- Medical terminology
- Positive attitude
References
Therese “Terri” Searle 845-546-9260
Renee Sweikert 845-206-3450
Jessica Murphy 845-204-5461
Timeline
Medical Office Assistant/New Patient Coordinator
Nuvance Health
12.2023 - Current
Disability Clerk
Optum
10.2023 - 12.2023
Medical Receptionist
Premier Medical Group
04.2022 - 10.2023
Teaching Assistant
Arlington Central School District/ Lagrange Middle School
01.2022 - 04.2022
Associates - Psychology Degree
Dutchess Community College
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High School Diploma -
Arlington High School
Associate of Science - Business Administration And Management
Dutchess Community College