Debra Mack
Bartlett,TN
Summary
Achieved seamless staffing coordination in customer service operations. Enhanced employee orientation and benefits enrollment processes, fostering compliance with employment practices. Resolved human relations issues, contributing to a positive workplace environment.
Overview
20
20
years of professional experience
Work History
Customer Service Supervisor
Sterigenics International, Inc
07.2013 - Current
- Manage comprehensive customer service functions, including batch paperwork processing, scheduling, and customer master file maintenance for audit compliance.
- Execute administrative support for General Managers and organize account payable invoice scanning for vendor management.
- Oversee the creation, review, and filing of purchase orders, and compile monthly records and time management system reports.
- Facilitate new hire orientations by outlining company benefits, guidelines, and procedures, and maintain a precise candidate tracking system.
- Provide employee support by addressing inquiries, guiding performance and skill development, and assisting with benefits enrollment and HR system navigation.
Senior Staffing Coordinator
Paramount Staffing
06.2012 - 03.2013
- Streamlined recruitment processes, enhancing safety protocols and conducting risk assessments, resulting in the improved placement of fully vetted candidates compliant with client specifications.
- Managed comprehensive HR functions, including payroll, workers' compensation, and conflict resolution, while actively engaging in job fairs to optimize employee retention and satisfaction.
Operations Manager
EmployBridge
09.2005 - 06.2012
- Managed recruitment processes, including record-keeping and statistical reporting on hiring metrics, ensuring adherence to equal employment legislation and valid selection practices.
- Evaluated applicant qualifications, effectively matching candidates to job specifications and communicating employment details regarding responsibilities and company policies.
- Conducted service reviews with clients to enhance retention rates and fostered community relations through active participation in local events, aligning with company's community support objectives.
- Oversaw payroll administration and workers' compensation claims, maintaining compliance with legal requirements and contributing to branch budget development and goal setting.
Education
Bachelor of Science - Organizational Management
Crichton College
Skills
- Applied analytical skills to identify root causes and develop effective solutions
- Implemented effective time management strategies to streamline workflows and meet deadlines
- Facilitated customer satisfaction through effective communication and problem-solving strategies
- Oversaw project timelines and resource allocation to optimize team performance Developed organizational strategies to streamline operations and improve efficiency Led initiatives to enhance multitasking capabilities across departments
- Cultivated a cohesive team environment and provided strategic leadership to drive project success
Timeline
Customer Service Supervisor
Sterigenics International, Inc
07.2013 - Current
Senior Staffing Coordinator
Paramount Staffing
06.2012 - 03.2013
Operations Manager
EmployBridge
09.2005 - 06.2012
Bachelor of Science - Organizational Management
Crichton College