Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Magnani

Enfield,CT

Summary

Versatile Receptionist brings valuable experience in administrative roles. Offers friendly, knowledgeable front desk support for salon and spa environments. Drives office success with uncompromising work ethic, time management expertise and prioritization skills. Results-driven receptionist with track record of excelling in fast-paced office environments. Committed to driving client retention and loyalty. Offers knowledge of salon and spa industry terminology, products and services, paired with strong technical skills and attention to detail.

Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Hardworking receptionist with background working for corporate-level decision-makers. Meticulous professional with demonstrated success in implementing process improvements and assisting with key changes. Reliable in maintaining clean, organized front desk spaces and supporting building security initiatives.

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Knowledgeable Receptionist skilled in administrative support and customer service. Brings 12 years of experience managing fast-paced front desk operations. Energetic and personable team player with strong planning and communication abilities. Diligent receptionist, skilled in managing external, internal and client-related correspondence. Experienced with office equipment and spreadsheet tracking. Organized collaborator commended for strictly following office policies and procedures to support operational success. Results-driven receptionist who excels in fast-paced office environments, client relations and conflict resolution. Knowledgeable in terminology, products and services common to salon and spa work. Top-performing professional dedicated to meeting and exceeding expectations. Focused Receptionist with 12 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with 19 years of hands-on experience in administrative roles. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Hardworking and reliable receptionist. Highly organized, proactive and punctual with team-oriented mentality.

Overview

15
15
years of professional experience

Work History

Receptionist - Assistant Manager

Oksana Salon & Spa
Longmeadow, MA
09.2009 - 06.2014
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Greeted and directed visitors to appropriate personnel and answered average of 50 calls and emails daily.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions, and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Pulled and organized requested documentation.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Determined needs of visitors and provided information or solutions.
  • Conducted transactions, confirming client information and processing according to standard protocol.
  • Signed for packages, recorded deliveries, and distributed to personnel.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
  • Addressed information updates by making changes to records in company database.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Collaborated with owners and salon manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Managed new hire trainings and onboarding to keep the front desk department employees aware of company policies and procedures.
  • Assisted with hiring of new employees by verifying references and prior employment.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
  • Worked closely with salon manager to maintain day-to-day operations.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.

Receptionist

Visual Changes Salon & Spa
East Longmeadow, MA
09.1999 - 02.2005
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Greeted and directed visitors to appropriate personnel and answered average of 50 calls and emails daily.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions, and document information.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Welcomed large volume of guests and improved overall customer service.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Determined needs of visitors and provided information or solutions.
  • Conducted transactions, confirming client information and processing according to standard protocol.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Signed for packages, recorded deliveries, and distributed to personnel.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
  • Created and optimized employee schedules for shift coverage.
  • Addressed information updates by making changes to records in company database.
  • Worked with office manager to attain operational goals.

Education

High School Diploma -

Longmeadow High School
Longmeadow, MA

Skills

  • Business Operations Understanding
  • Recordkeeping and Bookkeeping
  • Meticulous and Organized
  • Multi-Line Telephone Skills

Timeline

Receptionist - Assistant Manager

Oksana Salon & Spa
09.2009 - 06.2014

Receptionist

Visual Changes Salon & Spa
09.1999 - 02.2005

High School Diploma -

Longmeadow High School

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