Debra Martin

Coordinated supply requests to ensure timely support for Wayne Center resident care areas.

• Maintained accurate inventory records, ensuring consistent availability of medical supplies.
• Maintained accurate inventory records to guarantee consistent availability of medical supplies.
• Prepared and distributed supplies to resident care areas promptly.
• Monitored expiration dates and rotated stock to maintain usable inventory.
• Maintained clean and organized storage conditions to facilitate effective supply management.

Managed prior authorization workflow for dermatology treatments and medications, ensuring timely and efficient submission.

• Tracked pending approvals and coordinated follow-ups with insurance representatives to expedite processing.
• Processed prior authorization requests for dermatology treatments and medications. for dermatology treatments and medications.
• Assisted in processing prior authorization requests for dermatology treatments. requests for dermatology treatments and medications.
• Processed authorization forms through payer portals and fax systems.
• Completed authorization forms for treatment approvals through payer portals. through payer portals and fax systems.
• Monitored pending approvals and coordinated follow-up with insurance representatives to expedite processing.
• Monitored pending approvals and followed up with insurance representatives.
• Facilitated submission of authorization forms through payer portals, securing timely treatment approvals. through payer portals and fax systems.

Collected patient vitals, histories, and medication updates pre-infusion visits to enhance clinical assessment accuracy.

• Prepared infusion rooms with required supplies, equipment, and sterile setup to support safe patient care.
• Collected patient vitals, histories, and medication updates pre-infusion visits to facilitate clinical assessment.
• Prepared infusion rooms with necessary supplies, equipment, and sterile setup to ensure patient safety during procedures.
• Coordinated appointment scheduling, referrals, and patient flow to optimize infusion center operations.

• Managed prescription preparation and label verification to support safe dispensing at Ivira Pharmacy.
• Managed prescription preparation and label verification, ensuring safe dispensing at Ivira Pharmacy.
• Acted as primary contact for patients and providers, addressing prescription inquiries and coordinating pickup details to enhance patient experience.
• Evaluated insurance information and resolved billing concerns, facilitating seamless patient service.
• Monitored inventory levels and coordinated timely restocking of medications and supplies, maintaining operational efficiency.

• Supported onboarding training for HGS customer service associates, helping integrate new team members.
• Guided new hires through call handling and customer communication standards, supporting consistent service delivery.
• Delivered classroom instruction on HGS process updates and policy changes.
• Reviewed trainee performance during practice calls and simulations.

• Completed daily duties accurately and efficiently to support reliable operations.
• Offered creative ideas and practical solutions that improved team performance and outcomes.
• Worked with diverse coworkers to meet goals and resolve product and service concerns.
• Delivered high customer satisfaction through knowledgeable, friendly problem resolution.

• Processed prescriptions accurately, resolving insurance rejections and prior authorization issues.
• Prepared medication orders, and refill requests for pharmacist verification.
• Managed inventory, restocking, and expired medication removal to maintain pharmacy readiness.
• Communicated with patients and providers to clarify prescription details and dosage instructions.

• Coordinated calendars, meetings, and communications to keep daily operations organized.
• Managed incoming calls, emails, and correspondence with accuracy and professionalism.
• Prepared correspondence, memos, and internal documents
• Supported daily office operations for nonprofit children’s programs