Debra Martinez
Pocatello,ID
Summary
In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Overview
14
14
years of professional experience
Work History
QI Specialist
Horizon Home Health Magic Valley/ Big Sky Missoula
11.2023 - Current
- Ensured compliance with industry standards and regulations through diligent adherence to established QA procedures and guidelines.
- Contributed to continuous improvement initiatives by providing constructive feedback to leadership and staff during review meetings and one on one.
- Optimized resource allocation on care planning by managing visit distribution among team members according OASIS and PDGM guidelines.
- Promoted a culture of quality assurance within the organization by conducting training sessions for DCS and support staff on best practices and methodologies.
- Facilitated effective communication between QA, development, and management teams through regular status updates on ongoing projects, including progress reports and issue tracking metrics.
- Assisted in root cause analysis investigations, leading to more efficient problem-solving techniques within the team.
Clinical Resource Nurse
Cornerstone Health Care
06.2022 - 11.2023
- Assisted in quality improvement projects, analyzing data and identifying areas for process enhancement.
- Facilitated interdisciplinary team meetings, fostering collaboration among diverse healthcare experts in pursuit of optimal patient outcomes.
- Evaluated clinical competencies among staff members periodically, offering constructive feedback and targeted support to address identified areas for improvement.
- Improved patient outcomes by developing and implementing evidence-based clinical protocols.
- Provided mentorship to new nurses, facilitating their transition into the clinical setting with confidence and competence.
- Mentored newly hired DCS on facility's processes and procedures while providing valuable feedback and positive reinforcement.
- Managed critical situations calmly under pressure while maintaining high-quality patient-centered care throughout the experience.
- Cultivated warm and compassionate atmosphere for patients and medical staff to help relieve stress.
Director of Clinical Services
Horizon Home Health And Hospice
06.2019 - 06.2022
- Established rigorous quality assurance processes, monitoring key performance indicators closely to ensure consistent delivery of high-quality clinical services across all departments.
- Championed best practice sharing among departments, resulting in more consistent execution of patient care processes and improved outcomes.
- Ensured patient safety by developing robust risk management strategies and proactively addressing potential issues before they escalated.
- Managed financial resources efficiently, optimizing budgets for maximum service delivery without compromising patient care quality.
- Conducted comprehensive audits to ensure clinical services adhered to established standards, maintaining a high level of accountability across the organization.
- Achieved accreditation compliance by maintaining up-to-date knowledge of healthcare regulations and ensuring adherence to industry standards.
- Boosted staff morale with regular recognition for exceptional work performance and contributions to the team''s overall success.
- Promoted a culture of continuous improvement by encouraging staff input on process enhancements and best practices adoption.
Director of Clinical Services
Encompass Home Health And Hospice
01.2010 - 06.2019
- Championed best practice sharing among departments, resulting in more consistent execution of patient care processes and improved outcomes.
- Established rigorous quality assurance processes, monitoring key performance indicators closely to ensure consistent delivery of high-quality clinical services across all departments.
- Enhanced patient care quality by implementing evidence-based clinical practices and protocols.
- Improved interdisciplinary collaboration, fostering strong working relationships among medical professionals for optimal patient outcomes.
- Fostered an inclusive work environment that valued diversity, leading to increased employee satisfaction and engagement levels.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
Education
No Degree - General Education
Old Dominion University
Norfolk, VAAssociate of Science - Nursing
Mohave Community College
Lake Havasu, AZBachelor of Science - Nursing
Chamberlain University
Downers Grove, ILSkills
- Problem Solving Abilities
- Requirements Analysis
- Collaboration and Communication
- Adaptability and Flexibility
- Critical Thinking Aptitude
- Correction Action Planning
- Risk Management
- Non-Compliance Assessments
- Team Collaboration
- Data Analysis
Timeline
QI Specialist
Horizon Home Health Magic Valley/ Big Sky Missoula
11.2023 - Current
Clinical Resource Nurse
Cornerstone Health Care
06.2022 - 11.2023
Director of Clinical Services
Horizon Home Health And Hospice
06.2019 - 06.2022
Director of Clinical Services
Encompass Home Health And Hospice
01.2010 - 06.2019
No Degree - General Education
Old Dominion University
Associate of Science - Nursing
Mohave Community College
Bachelor of Science - Nursing
Chamberlain University
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