Debra McConnell
Baltimore,MD
Summary
Dedicated professional with experience at Springhouse Promedica Care, excelling in customer service and maintaining pristine environments. Demonstrated ability to enhance guest satisfaction and improve patient care efficiency. Skilled in cleaning and guest relations, contributing to positive experiences and operational excellence.
Overview
10
10
years of professional experience
Work History
Housekeeping Room Attendant
Springhouse Promedica Care
Pikesville, MD
03.2020 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Unit Secretary
UMMC
Baltimore, MD
03.2015 - 08.2019
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Education
Diploma -
Lake Clifton High
Baltimore, MD06.1971
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
Timeline
Housekeeping Room Attendant
Springhouse Promedica Care
03.2020 - Current
Unit Secretary
UMMC
03.2015 - 08.2019
Diploma -
Lake Clifton High