Debra Mojica
San Antonio
Summary
Business professional with 25+ years of experience in the retail and consumer packaged goods industry. Strong expertise in budget management, project management, and systems administration. Proven ability to develop clear reports and presentations that support effective decision-making. Customer- and client-focused, with experience working independently and collaboratively across all levels of an organization. Analytical, detail-oriented, and highly skilled at prioritizing and managing multiple tasks.
Overview
21
21
years of professional experience
Work History
Sales Support Specialist
Epic Sales
San Antonio, TX
09.2024 - Current
- Assisted sales team with order processing and customer inquiries to enhance service efficiency.
- Managed CRM system to track sales leads and maintain accurate customer records.
- Coordinated communication between departments to streamline workflow and optimize response times.
- Prepared sales reports and analyses to support strategic decision-making processes.
- Implemented improvements in documentation procedures, increasing accuracy and reducing errors.
- Collaborated with marketing to ensure alignment of sales strategies with promotional campaigns.
- Supported successful trade show participation by coordinating logistics, preparing materials, and managing booth setup.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Participated in sales strategy meetings to provide valuable input resulting in the development of innovative approaches to reach target audiences.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Super User for HEB Grocery Co computer systems: CCR, CD, EOM, OFX, OM, PAM, SUP
Business System Analyst IT ERP
Advantage Solutions
San Antonio, TX
06.2022 - 05.2024
- Fostered cross-functional collaboration to provide prompt and effective technical support, ensuring seamless operations across teams.
- Collaborated monthly with the Accounts Receivable Department to facilitate company Month End Close and MonthEnd Open procedures.
- Maintained detailed documentation of all technical issues and generated weekly and monthly reports,identifying common problems and error trends for proactive resolution.
- Managed active directory group policy, including the creation and management of end-user accounts,to ensure smooth user access and security.
- Provided comprehensive training to three help desk team members on internal procedures and software tools, fostering team proficiency and efficiency.
- Analyzed business requirements to enhance system functionality and user experience.
- Collaborated with cross-functional teams to identify process improvements and streamline operations.
- Conducted system testing and validation to ensure alignment with business needs and compliance standards.
- Implemented best practices in project management to optimize workflow efficiency and deliver timely solutions.
Senior Business Development Specialist
Advantage Solutions
San Antonio, TX
05.2014 - 06.2022
- Led the forecasting, design, and execution of business and financial models for 8 distinct Client promotional trade plans, consistently achieving a forecast accuracy of 102% on average over the past4 years.
- Developed strategic partnerships to enhance market reach and drive revenue growth.
- Conducted market analysis to identify emerging trends and opportunities for client expansion.
- Oversaw financial management, including balance sheet and accounts for trade plans, conducting comprehensive financial analyses for period statements, and preparing reconciliations, schedules, and account analyses.
- Implemented annual and item-specific promotional plans, maintaining meticulous financial records across all local divisions, managing $154M in trade dollars against $175M in revenue.
- Vigilantly monitored spending plans to ensure the realization of promotions and receipt of all deductions, resulting in no deductions outstanding for over 90 days in the past 3 years.
- Identified and resolved potential promotional or funding issues and conflicts, communicating solutions effectively to Business Development Managers (BDM) and Clients to ensure seamless operations.
- Provided weekly sales summaries based on Retail Link Point of Sale (POS) data, enabling informed decision- making and strategic planning. Assisted clients with new item creation using Data Sync.
- Super User for HEB Grocery Co computer systems: CCR, CD, EOM, OFX, OM, PAM, SUP
Business Account Administrator
Advantage Solutions
San Antonio, TX
07.2005 - 05.2014
- Managed accounts payable and receivable processes to ensure timely and accurate financial transactions.
- Developed and maintained financial reporting systems for improved data accuracy and accessibility.
- Spearheaded the development of precise and punctual promotional materials by accurately inputting client information to create promotional calendars, enhancing promotional effectiveness.
- Ensured prompt and accurate communication of price changes to customers and the Customer Service
- Department, fostering transparency and customer satisfaction.
- Contributed to the planning, forecasting, and implementation of promotional processes for 6 clients,managing trade dollars totaling $131M against revenue of $133M.
- Prioritized customer and client satisfaction by proactively soliciting input, recommending solutions, and independently resolving problems, demonstrating strong problem-solving skills.
- Advanced to become a dedicated resource for DelMonte Consumer Products and Pet Food in 2007,managing a budget of $22M and maintaining a clean audit record for the past 7 years, showcasing meticulous financial management and compliance expertise.
- Assisted in the preparation of monthly financial statements, ensuring compliance with internal policies and regulations.
- Trained new team members on accounting software and company protocols to foster a knowledgeable workforce.
- Oversaw auditing processes, providing necessary documentation and support to external auditors for compliance verification.
Education
High School Diploma -
Highlands High School
San Antonio, TXAssociates -
San Antonio Community College
San Antonio, TXSkills
- Customer relationship management
- Sales strategy development
- Customer needs assessment
- CRM software proficiency
- Business development
- Microsoft office expertise
- Account management
- Analysis skills
- Outside sales
- Budgeting
- Strategic planning
- Communication skills
Timeline
Sales Support Specialist
Epic Sales
09.2024 - Current
Business System Analyst IT ERP
Advantage Solutions
06.2022 - 05.2024
Senior Business Development Specialist
Advantage Solutions
05.2014 - 06.2022
Business Account Administrator
Advantage Solutions
07.2005 - 05.2014
High School Diploma -
Highlands High School
Associates -
San Antonio Community College