Debra Nichols
Jacksonville
Summary
Dynamic Debt Enrollment Specialist with a proven track record at Turbo Debt, enhancing financial decision-making through exceptional communication and strong analytical skills. Adept at building client relationships and managing documentation, I excel in problem-solving and thrive under pressure, ensuring effective resolution coordination and customer service excellence.
Overview
34
34
years of professional experience
Work History
Debt Enrollment Specialist
Turbo Debt/National Debt Relief
Jacksonville, FL
01.2020 - Current
Expert in developing customized financial solutions for debt relief.
Supervisor
DCI Collections
Tualatin, OR
04.2009 - 07.2019
- Supervised daily operations, ensuring compliance with safety protocols and efficiency standards.
- Trained and mentored team members, enhancing skill development and performance.
- Implemented process improvements that streamlined workflows and increased productivity.
- Conducted performance evaluations, providing constructive feedback to team members for growth.
Certified Medical Assistant
Dr. Larry Jensen D.P.M
Sherwood, OR
06.1992 - 11.2007
- Assisted in patient intake and medical history documentation to ensure accurate records.
- Facilitated efficient appointment scheduling, optimizing patient flow and reducing wait times.
- Administered injections and performed clinical procedures under physician supervision with precision.
- Educated patients on post-operative care, enhancing compliance with treatment plans.
Education
High School Diploma - General
Newberg High School
Newberg, OR06.1983
Skills
Exceptional communication
Customer service expertise
Strong organization
Data entry skills
Deadline management
Decision making aptitude
Excellent phone demeanor
Client relationship building
Sales experience
Confidentiality handling
Cross-functional teamwork
Telephone and email skills
Time management proficiency
Resolution coordination
Enrollment verification
Relationship building
Teamwork
Customer service
Problem-solving
Attention to detail
Multitasking Abilities
Calm and professional under pressure
Reliability
Computer skills
Understanding customer needs
Customer service
Accomplishments
I strive to do my best and always try to beat my own goals. I am one of the top reps at Turbo. My personal goal was hit at 60 enollments and has been steady every moth. Personal best and beyond is what i strive for everyday.
Additional Information
I am a loyal hard worker. I have worked customer service for years, supervisor in collections, enrollment specialist. I take alot of pride in what I do and accomplish. I am very honest, legal moral and ethical. I strive to be the Best and Competitive. I love being a team playing. Giving and offering advice and guideance when needed. Teamwork makes the dream work. My goals in my professional life is simply, do my best, learn something new everyday,and protect the company i work for and represent.
Timeline
Debt Enrollment Specialist
Turbo Debt/National Debt Relief
01.2020 - Current
Supervisor
DCI Collections
04.2009 - 07.2019
Certified Medical Assistant
Dr. Larry Jensen D.P.M
06.1992 - 11.2007
High School Diploma - General
Newberg High School