Debra Parrett
Circleville
Summary
Dynamic sales and customer service professional with a proven track record at Rumpke Waste & Recycling. Expert in customer relationship management and problem-solving, I have successfully implemented processes that enhanced service quality and boosted team performance. A detail-oriented leader, I thrive in fast-paced environments, driving results through effective communication and adaptability.
Overview
13
13
years of professional experience
Work History
Sales Coordinator
Rumpke Waste & Recycling
Columbus
06.2021 - Current
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Lead
Rumpke Waste & Recycling
Circleville
07.2020 - 06.2021
- Lead, mentor, and coach a team of customer service representatives.
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
- Implemented company processes to effectively resolve customer service issues.
Customer Service Representative
Rumpke Waste & Recycling
Circleville
02.2019 - 07.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Co-Manager
Sonic
Circleville
02.2012 - 02.2019
- Oversaw daily operations, maintaining efficiency and quality standards.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Optimized profits by controlling food, beverage and labor costs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Education
High School Diploma -
Circleville High School
Circleville, Ohio05-2012
Skills
- Customer relationship management
- Written communication
- Strong Work ethic
- Problem solving
- Adaptability and flexibility
- Detail-oriented
- Quick learner
- Leadership
Timeline
Sales Coordinator
Rumpke Waste & Recycling
06.2021 - Current
Customer Service Lead
Rumpke Waste & Recycling
07.2020 - 06.2021
Customer Service Representative
Rumpke Waste & Recycling
02.2019 - 07.2020
Co-Manager
Sonic
02.2012 - 02.2019
High School Diploma -
Circleville High School