Debra A. Pierce
Fort Pierce
Summary
Dynamic professional with extensive regional store management experience at Life Uniform, where I boosted sales by 35%. Skilled in motivational training and customer service, I excel in problem resolution and organizational tasks, ensuring operational excellence and team productivity. Proven ability to lead and inspire teams to achieve outstanding results.
Overview
35
35
years of professional experience
Work History
Garden Center Customer Sales
Home Depot
Ft. Pierce
07.2023 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
- Identified needs of customers promptly and efficiently.
Customer Service Representative
Panera bread
Vero Beach
02.2022 - 12.2023
- Expediting food
- Developed positive relationships with customers through friendly interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Pastry Chef
Winn Dixie
Fort Pierce
12.2021 - 12.2022
- Baking
- Pastry displays
- Stock rotation
- Service baker
- End result, covid
- Prepared doughs, fillings and icings according to recipes.
Store Manager
Life Uniform
Buffalo
12.2008 - 12.2015
- Company Overview: (Company purchased by Scrubs and Beyond)
- Manage day to day supervision of employees
- In first year; increased sales by 35 percent from previous management
- Solicited businesses for on-site vendor sales
- Responsible for the hiring, training and motivating employees
- Effectively improved store profit and loss
- Achieved raising store standings to within the top 3 in Region
- (Company purchased by Scrubs and Beyond)
Customer Service Representative
American Homecare Supply
01.2007 - 01.2008
- Communicated with clients on their oxygen supply and medical appliance needs
- Authorization and Verification of insurance coverage for clients
- Heavy customer contact via phone and computer ordering
- Expedited the delivery of oxygen to clients homes
Care Manager Associate
Definity Health
01.2006 - 01.2007
- Educated businesses on 100 percent consumer driven health plans
- Achieved a 96 percent accurate typing score
- Followed up on provider requests for plan details
- Built case packs for members and providers in regards to diagnostic tests, inpatient stays, etc
Store Manager
Famous Footwear
01.1998 - 01.2000
- Responsible for the recruitment, hiring and training of staff
- Established plan-o-grams and weekly staff meetings
- Arranged store displays, signage and merchandise
- Increased sales over district set store goals
Manager
Knollwood Manor
01.1991 - 01.1998
- Managed the rental of 224 apartments and 84 luxury town homes
- Performed property inspections, arranged for property and equipment maintenance and ordering
Education
Associate of Applied Science - Medical Technology
Bryant & Stratton College
NY05-2005
Skills
- Regional store management experience
- Supervision
- Motivational Training
- Multitasking
- Organizational skills
- Accounts Receivable
- Problem analysis
- Resolution
- Customer Service
- Billing
Key Qualifications
- Regional store management experience
- Supervision, Motivational Training
- Multitasking & organizational skills
- Accounts Receivable
- Problem analysis & resolution
- Customer Service
- Billing
Timeline
Garden Center Customer Sales
Home Depot
07.2023 - Current
Customer Service Representative
Panera bread
02.2022 - 12.2023
Pastry Chef
Winn Dixie
12.2021 - 12.2022
Store Manager
Life Uniform
12.2008 - 12.2015
Customer Service Representative
American Homecare Supply
01.2007 - 01.2008
Care Manager Associate
Definity Health
01.2006 - 01.2007
Store Manager
Famous Footwear
01.1998 - 01.2000
Manager
Knollwood Manor
01.1991 - 01.1998
Associate of Applied Science - Medical Technology
Bryant & Stratton College
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