DEBRA PUSCH

As a Customer Service Representative I answered incoming calls and assisted callers with inquiries.

Examples include:

• New Business quotation / payment status; renewals. Payment issuance status.
• Endorsements, processing status / evidence of insurance requests, inspections; deficiency letters; cancellations / non renewals; and CEA payment / policy/quotation status.
• Research and resolve customer or broker questions/problems
• Followed up with other departments to help resolve policy issues.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Responded to customer calls swiftly to resolve issues and answer questions.
• Met with customers to provide information about available products and policies.
• Calculated premiums and established payment methods for sales.
• Conducted annual reviews of existing policies to update information.
• Collected premiums on or before effective date of coverage.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.
• Investigated and resolved customer inquiries and complaints quickly.
• Promptly responded to inquiries and requests from prospective customers.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.
• Recommended products to customers, thoroughly explaining details.
• Maintained up-to-date knowledge of product and service changes.
• Communicated professionally with colleagues, freelancers and clients.
• Collected premiums on or before effective date of coverage.
• Quoted and calculated premium rates for policies.

• Process international customer orders
• Assisted customers with technical questions and shipping dates
• Responded to customer requests for products, services and company information
• Communicated with vendors regarding back order availability, future inventory and special orders
• Answered customer telephone calls promptly and in appropriate manner

• Check in Clients
• Office duties include answering phones, computer data entry.
• Verified data integrity and accuracy
• Filing paperwork
• Assist case managers
• complete drug screens
• Performs breath analysis

• Performed venipunctures for the purpose of obtaining blood specimen for laboratory testing.
• Collected urine samples.
• Processed clinical specimens for laboratory testing.
• Maintain clean collection areas and equipment.
• Prepare and process paperwork associated with specimens, stocked phlebotomy cart or carrier with appropriate supplies.
• Addressed questions and concerns to educate patients on collection process and procedures.