Debra Roberts
Transportation & Customs Broker Specialist
Prairie Village,KS
Summary
Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.
I am also a Customs Broker (since 1993) committed to accuracy and thoroughness. Knowledgeable with import and export customs, laws and regulations. Professional with exceptional communication and problem-solving skills.
Overview
34
34
years of professional experience
Work History
Corporate Trainer
Global Logistical Connections
Los Angeles, CA
10.2021 - 07.2023
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
- Efficiently analyzed learning needs of departments to set realistic goals and determine training methods.
- Wrote, optimized and monitored training processes.
- Educated team members on time and resource management to improve organizational efficiency and control costs.
- Devised strategies to orientate, train and direct staff to achieve corporate objectives.
- Designed training materials and examinations and facilitated cross-functional training for internal clients.
- Compiled data on company goals, department needs and employee training requirements.
- Partnered with subject matter experts to design training programs and instructional materials to educate operations department employees.
- Chose appropriate curricula and planned lessons to teach employees about subjects like Import and export shipping.
- Produced 125 training development programs using variety of vehicles including seminars, hands-on training and webinars.
Import Specialist
Scarbrough Intl
Kansas City, MO
07.1999 - 10.2021
- Prepared import documentation and entered data into Operating System CargoWise per country-specific requirements.
- Arranged delivery with consignees and handled after-hours and weekend shipments.
- Audited files to verify completeness and accuracy of paperwork to prevent errors.
- Maintained thorough import records for full compliance with customs standards.
- Managed expeditious movement of cargo between sellers, storage and destination locations.
- Coordinated timely bookings with transport services on behalf of approximately 25 customers.
- Cleared goods through customs and verified delivery to client destinations.
- Scheduled, booked transportation, and arranged Customs Clearance in the USA for 30-40 shipments per week.
- Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.
- Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
- Monitored shipments and obtained clearance from customs and other agencies.
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
- Facilitated communication between company, customers and overseas partners to maintain efficient operations.
- Used power of attorney privileges to sign documents on behalf of clients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Customs Broker
Target Logistics
Kansas City, MO
10.1997 - 07.1999
- Liaised between clients and vendors and maintained effective lines of communication.
- Calculated daily exchange rates and taxes due for goods and commodities.
- Lawfully cleared merchandise through customs per client and government requirements.
- Lead facilitator for customer issue resolution related to service performance and cargo issues.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Tracked and monitored incoming transportation weight and volume forecast data for accuracy.
- Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
- Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Coordinated with shipping and transport companies on behalf of clients.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
Import Specialist
Phoenix International, Ltd.
Kansas City, MO
1989.07 - 1997.10
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Analyzed shipping reports to identify opportunities for cost savings.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Processed customs declarations and maintained records of customs documents.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Developed strategies to reduce overall shipping costs while maintaining high-quality service.
- Negotiated freight rates with carriers for international transportation of goods.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Researched and helped evaluate new potential suppliers and vendors for better service and pricing.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Maintained up-to-date knowledge of US customs regulations and international trade laws.
Education
High School Diploma -
Jayhawk Linn High School
Mound City, KS05.1979
Accounting
Accounting School
Kansas City, MOSkills
- Import / Export Industry Expertise
- Staff Training
- Policy Development
- Research
- Performance Monitoring
- Educational Material Development
- Performance Evaluation
- Mentorship
- Staff Presentations
- Course Development
- New Employee Training
- Team Development Strategies
- Course Design
- Documentation Skills
- Product Classification
- Transportation Coordination
- Customer Service
- Team Building
- MS Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Corporate Trainer
Global Logistical Connections
10.2021 - 07.2023
Import Specialist
Scarbrough Intl
07.1999 - 10.2021
Customs Broker
Target Logistics
10.1997 - 07.1999
Import Specialist
Phoenix International, Ltd.
1989.07 - 1997.10
High School Diploma -
Jayhawk Linn High School
Accounting
Accounting School
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