Debra Robino
Fremont,CA
Summary
Organized Lead Administrative Support Assistant known for productive and efficient task completion. Specialize in time management, data entry accuracy, and workflow optimization. Excel in communication, teamwork, and problem-solving to enhance office operations. Ready to leverage skills in fast-paced environments to achieve operational excellence.
Overview
2025
2025
years of professional experience
Work History
Lead Administrative Support Assistant
Northwell Health
Fremont, California
07.2022 - Current
- Drafted and distributed correspondence, reports to team and leadership.
- Answered multi-line phone system directing calls to appropriate personnel as necessary.
- Lead team members to successfully complete their tasks and provide them with appropriate support.
- Probably provide data detailing on a daily basis.
- Maintained databases ensuring accuracy of data entry and retrieval of information when needed.
- Handled confidential information in a discreet manner with tact and diplomacy.
- Provided administrative support to senior management staff.
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Participated in quality improvement initiatives within the organization aimed at improving overall outcomes for patients served.
- Provided guidance and support to individuals seeking assistance with navigating the healthcare system.
- Coordinated appointments with primary care providers, specialists, and other medical personnel.
- Knowledge of Epic scheduling systems, Meditech, Nextgen and Touchwork.
Medical Receptionist
Cross River Eye Care
Cross River, New York
01.2019 - 04.2021
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Answered phones promptly and directed calls appropriately.
- Performed data entry tasks related to billing and collections procedures.
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Informed patients of financial responsibilities prior to rendering services.
- Processed patient payments and scanned identification and insurance cards.
- Straightened up waiting room to maintain neat and organized space.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Called patients to confirm scheduled appointments and obtain additional details.
Medical Receptionist
Hudson Valley Eye Associates
Valh, New York
- Check in patient
- Check insurance
- Schedule appointment
- Customer Service
- Check out patient
- Answered phones promptly and directed calls appropriately.
- Processed referrals for specialist care when requested by physicians or patients.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Informed patients of financial responsibilities prior to rendering services.
- Processed patient payments and scanned identification and insurance cards.
- Straightened up waiting room to maintain neat and organized space.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Education
High School Diploma -
Storm King Prep
Cornwall-on-Hudson, NY05-1977
Skills
- Office administration
- Document preparation
- Report generation
- Workload prioritization
- Document management
- Scheduling and calendar management
- Database administration
- Relationship building
- Scheduling expertise
Timeline
Lead Administrative Support Assistant
Northwell Health
07.2022 - Current
Medical Receptionist
Cross River Eye Care
01.2019 - 04.2021
Medical Receptionist
Hudson Valley Eye Associates
High School Diploma -
Storm King Prep