Debra Seldon
Pike Road,AL
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction at Convergys through expert resolution of complex issues and assertive complaint handling. Skilled in CRM software and maintaining professionalism under pressure, consistently improving customer loyalty and streamlining payment processes. Demonstrates punctuality, reliability, and a commitment to excellence in all customer interactions.
Overview
6
6
years of professional experience
Work History
Customer Service Support Specialist
Endurance Warranty Services LLC
Northbrook, IL
04.2022 - Current
- Processed payments for customer orders.
- Coordinated with other departments to resolve customer issues efficiently.
- Answered customer inquiries via phone, email, and chat services.
- Resolved customer complaints in a timely manner.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Investigated and resolved billing issues in a timely manner.
- Responded to emails, phone calls, and other inquiries from customers in a timely manner.
Customer Service Associate
Convergys
Columbus, GA
09.2018 - 01.2021
- Answered phone calls from customers promptly and courteously.
- Maintained knowledge of current sales promotions and new product releases.
- Resolved customer inquiries in a timely manner.
Customer Service Specialist
TRC Staffing Services Inc.
Montgomery, AL
03.2019 - 03.2020
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Processed returns, refunds, exchanges according to company policies and procedures.
Education
A.A.S - Medical Billing And Coding
Miller Motte Technical Colege
Columbus, GA06-2012
Skills
- Customer focus
- Assertiveness
- CRM software
- Organization
- Complaint handling
- Account updating
- Complaint resolution
- Payment processing
- Punctuality and reliability
- Conflict resolution
Accomplishments
Certificate of Achievement for honor roll and perfect attendance.
Dean List Fall 2010- Spring 2011
Board Of Student Council
GPA 3.6
Timeline
Customer Service Support Specialist
Endurance Warranty Services LLC
04.2022 - Current
Customer Service Specialist
TRC Staffing Services Inc.
03.2019 - 03.2020
Customer Service Associate
Convergys
09.2018 - 01.2021
A.A.S - Medical Billing And Coding
Miller Motte Technical Colege
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