Debra Shannon
Pickerel,WI
Summary
Detail-oriented Receptoinist with demonstrated excellence in reception and administration. Excel at providing proactive customer service in hospitality establishments. Well versed in Epic with accuracy in data entry and reservation management.
Overview
16
16
years of professional experience
Work History
LPN/Medical Records
Sokaogon Chippewa Community Mole Lake Band Of Lake Superior Chippewa Indians
11.2022 - Current
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Transfer Medical Records to appropriate facilities
- Answer Telephones, fax records
- Work with providers to ensure all records are in correct template
Receptionist
Langlade Hospital
03.2008 - 04.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Science - LPN
Midstate Technical College
Stevens Point, WI02.1979
Skills
- Hospice Care
- Post Operative Care
- Medical Documentation
- Disease Prevention
- Reception Coordination
- File Management
- Clerical Support
- Data Entry
- Scheduling
- Information Protection
- Correspondence Management
- Security awareness
- Document Management
- Organization skills
- Customer and client relations
- Scheduling appointments
- Mail handling
- Data inputting
- Record preparation
Timeline
LPN/Medical Records
Sokaogon Chippewa Community Mole Lake Band Of Lake Superior Chippewa Indians
11.2022 - Current
Receptionist
Langlade Hospital
03.2008 - 04.2020
Associate of Science - LPN
Midstate Technical College
Similar Profiles
Barbara PembertonBarbara Pemberton
Records Manager at Red Lake Band of Chippewa Indians- I.T. DepartmentRecords Manager at Red Lake Band of Chippewa Indians- I.T. Department
Ronald TrottierRonald Trottier
Tribal Transportation Department Director at Turtle Mountain Band of Chippewa IndiansTribal Transportation Department Director at Turtle Mountain Band of Chippewa Indians
Kathy TahtinenKathy Tahtinen
Manager: Behavioral Health, Human & Family Service at Grand Traverse Band Of Ottawa And Chippewa IndiansManager: Behavioral Health, Human & Family Service at Grand Traverse Band Of Ottawa And Chippewa Indians