Stephen Maybin
Admissions Coordinator
Fort Myers,FL
Summary
A highly organized and results-driven healthcare professional with over six years of experience in fast-paced medical environments. Proven ability to exceed customer expectations, manage high- volume patient interactions, and coordinate seamless care delivery. Expertise in staff scheduling and optimization, ensuring adequate coverage and efficient resource allocation to meet patient needs. Adept at utilizing medical terminology, Electronic Health Records (EHR) systems, and building strong, collaborative relationships with patients, families, and multidisciplinary healthcare teams.
Overview
11
11
years of professional experience
Work History
Medical Records Reviewer
VITAS Healthcare
11.2023 - Current
- Conducted comprehensive reviews of medical records at VITAS Healthcare to ensure data integrity and compliance with HIPAA and coding regulations
- Collaborated with healthcare professionals to clarify documentation issues and support quality improvement initiatives
- Identified areas for improvement in medical record documentation to enhance patient care experience
Admissions Program Scheduler
VITAS Healthcare
05.2023 - 11.2023
- Drive the success of a new start-up hospice program, collaborating with the Admissions Director, Nurses, and Marketing team to expand community reach
- Provide concierge-level customer service to patients and families during the referral process, scheduling same-day or next-day appointments and addressing their unique needs with compassion
- Participate in daily morning report meetings to coordinate staffing and scheduling, ensuring efficient operations and exceeding weekly and monthly program goals
- Manage and document all referrals within the EMR (Epic), supporting the admissions team in achieving program goals
- Verify insurance coverage and complete financial assessments for new patients
- Educate patients and families about VITAS Healthcare services, ensuring they understand eligibility requirements and preparing them for evaluations
- Collaborate with the marketing team to achieve program goals, tracking referral status and communicating with community partners
Lead Enrollment Specialist | Customer Service Lead
Hope Healthcare
01.2020 - 07.2023
- Led a high-performing team of 6-7 representatives and nurses, overseeing patient enrollment and ensuring exceptional customer service
- Coached and trained team members on best practices for patient admissions and customer service
- Streamlined the admissions process, resulting in a 50% increase in admissions by enhancing back-office support and implementing a flexible scheduling system
- Reduced new hire training time from 6 months to 4 weeks by updating SOPs and revamping training materials, including the integration of a new EMR system (Netsmart MyUnity)
- Grew hospice referrals by 45% through efficient referral management and timely responses to inquiries
- Ensured all calls were answered within 25-30 seconds and new referrals were
Order Management Specialist
Gartner
01.2019 - 01.2020
- Managed contracts and orders, ensuring accuracy and compliance
- Liaised with the client services team to review sales agreements
- Streamlined contract processing, reducing processing time by 85%
Customer Solutions Specialist
Herc Rentals
01.2017 - 01.2019
- Served as a trusted advisor to clients, recommending equipment and managing orders
- Built strategic partnerships with other branches
- Increased revenue and customer sign-ups
Customer Account Executive
Comcast Corporation
01.2014 - 01.2017
- Resolved customer issues in a high-volume call center environment
- Achieved high NPS scores and increased sales
- Coached team members on customer service best practices
Education
Broadcast Cerification - Radio, TV, Voiceover, Announcing, and Broadcast Journalism
Columbia School of Broadcasting
Skills
- Patient Care
- Referral Management
- Medical Terminology
- EHR/EMR
- Scheduling
- Staff Coordination
- Team Leadership
- Communication (Written & Verbal)
- Problem-Solving
- Time Management
- Hospice Care
- Intake Coordination
- Patient Advocacy
- HIPAA Compliance
- Admission Coordinator
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Life is like a battery; it has a negative and positive side, but things still work. Think positively to achieve the best outcome.
Software
Microsoft
Salesforce
Epic
MyUnity - Netsmart
Timeline
Medical Records Reviewer
VITAS Healthcare
11.2023 - Current
Admissions Program Scheduler
VITAS Healthcare
05.2023 - 11.2023
Lead Enrollment Specialist | Customer Service Lead
Hope Healthcare
01.2020 - 07.2023
Order Management Specialist
Gartner
01.2019 - 01.2020
Customer Solutions Specialist
Herc Rentals
01.2017 - 01.2019
Customer Account Executive
Comcast Corporation
01.2014 - 01.2017
Broadcast Cerification - Radio, TV, Voiceover, Announcing, and Broadcast Journalism
Columbia School of Broadcasting
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