Debra Springstead
Hazlet
Summary
Senior Market Data Operations Executive with 31 years of experience leading market data administration, licensing, billing, subscriber management, vendor reporting, customer service, and operational support functions within the financial services industry. Proven track record managing large-scale market data operations for leading U.S. exchanges, including the New York Stock Exchange and American Stock Exchange. Recognized for building high-performing teams, driving operational excellence, and supporting complex market data inventory and billing systems across the New York Stock Exchange and the Intercontinental Exchange.
Overview
31
31
years of professional experience
Work History
Director of Market Data Operations
New York Stock Exchange, Inc.
New York
10.2008 - Current
- Manage licensing, onboarding, and ongoing support for subscribers of Consolidated Tape Association (CTA), NYSE, and ICE Data Global Indices data.
- Lead the design and implementation of operational controls and processes that ensure compliance, safeguard data accuracy, and elevate service delivery standards.
- Oversee monthly vendor reporting for more than 500 data redistributors, ensuring timely and accurate submission of business-critical data.
- Direct large-scale billing operations supporting 23,000+ subscriber accounts across multiple business units, ensuring accurate invoicing, revenue assurance, and efficient financial operations.
- Manage critical CTA governance functions, including quarterly Board and committee meeting coordination, administration of confidentiality and conflict-of-interest disclosures, Plan website oversight, board materials preparation, and delivery of governance-related documentation.
- Leverage technology, automation tools, and process improvements to streamline workflows, increase efficiency, and enhance operational performance.
- Manage daily business operations, optimizing workflow, resource allocation, and cross-functional coordination to meet organizational objectives.
- Build and maintain strong client relationships through proactive communication, issue resolution, and exceptional customer service, driving client satisfaction and retention.
Operations Manager
The American Stock Exchange
New York
07.1995 - 10.2008
- Supervised daily operations, including onboarding, licensing, billing, and customer support, to maintain service quality for the CTA Network B Administration.
- Streamlined onboarding procedures to enhance operational efficiency.
- Coordinated licensing processes, enhancing compliance and accuracy across operations.
- Managed monthly invoice generation and distribution for CTA Network B administration, ensuring timely delivery and accuracy.
Education
Bachelor of Science - Accounting
St. Peter's University
Jersey City05-1995
Skills
- Data governance
- Compliance management
- Financial operations
- Vendor management
- Process optimization
- Issue resolution
- Team leadership
- Client management
- Problem solving
- Effective communication
Timeline
Director of Market Data Operations
New York Stock Exchange, Inc.
10.2008 - Current
Operations Manager
The American Stock Exchange
07.1995 - 10.2008
Bachelor of Science - Accounting
St. Peter's University