Debra Stepp
Mountain Oasis Cabin Rentals
Ellijay,Ga
1
Certification
24
Years of experience
Dynamic Laundry Supervisor at Mountain Oasis Cabin Rentals with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in inventory control and staff training, I successfully reduced operational costs while fostering a motivated team environment. Committed to quality assurance and effective communication, I consistently improved service standards and guest experiences.
Experienced with managing laundry operations and leading teams to ensure efficient service delivery. Utilizes organizational and leadership skills to maintain high standards and smooth workflow. Track record of maintaining equipment and inventory, ensuring consistent quality and timely service.
Reliable professional in laundry industry, offering solid track record in managing laundry services and staff. Known for maintaining high standards and ensuring efficient operations. Highly collaborative and adaptable, fostering team environment and consistently meeting operational goals. Skilled in equipment maintenance and inventory management.
Highly-qualified Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.
Innovative [Job Title] with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Laundry Supervisor
12 Years 4 Months- Supervised daily laundry operations to ensure efficiency and quality standards.
- Trained and mentored staff on proper laundering techniques and equipment usage.
- Implemented inventory management system for linens and cleaning supplies.
- Developed scheduling procedures to optimize workflow and reduce turnaround time.
- Resolved customer complaints regarding laundry service promptly and professionally.
- Collaborated with management to establish best practices for laundry operations.
- Improved laundry efficiency by implementing new sorting and folding techniques.
- Established strong relationships with suppliers, negotiating favorable contracts for ongoing cost savings.
- Managed budget effectively, reducing operational costs while maintaining quality service standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Housekeeping Supervisor
4 Years 10 Months- Supervised daily operations of housekeeping team to ensure cleanliness and orderliness.
- Developed training programs for new staff, enhancing team performance and service quality.
- Implemented quality control measures, improving compliance with health and safety standards.
- Coordinated scheduling to optimize workforce efficiency and maintain service levels.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste.
- Conducted regular inspections, providing feedback to staff for continuous improvement.
- Resolved guest complaints promptly, enhancing overall satisfaction with housekeeping services.
- Collaborated with management to develop standard operating procedures for housekeeping tasks.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Inspector
1 Year 4 Months- Conducted thorough inspections of rental properties to ensure compliance with safety and quality standards.
- Collaborated with property management to address maintenance issues identified during inspections.
- Documented inspection findings clearly, providing actionable recommendations for property improvements.
- Trained new inspectors on best practices and company standards for effective property assessments.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Developed customized inspection checklists tailored to specific job sites, ensuring thorough evaluations.
- Led training sessions for junior inspectors to elevate team's overall efficiency and accuracy in conducting inspections.
Tufting Machine Operator
9 Years 10 Months- Operated tufting machines to produce high-quality carpet products efficiently.
- Monitored production processes, ensuring adherence to safety and quality standards.
- Trained new operators on machine setup and maintenance procedures.
- Implemented process improvements that enhanced production speed and reduced waste.
- Conducted routine maintenance on tufting equipment to ensure optimal performance.
- Enhanced workplace safety by adhering to company guidelines and conducting regular machine maintenance checks.
- Acted as a resource for colleagues seeking assistance with complex issues related to tufting machines or specific projects.
- Adjusted tufting machine parameters to meet customer specifications and maintain consistent product quality.
- Upheld strict quality control standards while maintaining high levels of productivity during peak periods of demand.
- Maintained high-quality output by performing routine inspections and correcting any defects.
- Kept detailed records of production data for reporting purposes, ensuring accuracy and timeliness of information provided to management.
- Repaired knitting machines and yarn loads to minimize losses.
- Set up and calibrated equipment for exact yarn and product needs to maintain efficient, accurate runs and high customer satisfaction.
- Performed quality inspections on orders and final products to verify conformance with work orders and internal quality standards.
- Loaded knitters or creels with specific yarn based specifications laid out by production sheets and client orders.
Education
GED
Skills
Sorting techniques
Loading and unloading
Machine operation
Health and safety
Scheduling staff
Waste management
Energy efficiency
Customer service
Cleaning and sanitation
Customer service-focused
Workload prioritization
Training and mentoring
Task assignment
Team building
Health and safety compliance
Customer relationship management
Invoice processing
Guest relations
Department coordination
Staff motivation
Inventory control
Ordering cleaning supplies
Quality assurance
Employee evaluations
Staff scheduling
Performance evaluation
Performance improvements
Maintenance coordination
Staff evaluations
Payroll
Supply inventory management
Document control
Vendor management
Expense tracking
Quality assurance controls
Cost reduction strategies
Team performance management
Teamwork
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Excellent communication
Clear communication
Customer satisfaction
Employee training and development
Effective communication
Work inspection
Inspection skills
Relationship building
Complaints handling
Certification
Pro Resort Housekeeping
Timeline
Laundry Supervisor
Mountain Oasis Cabin Rentals
04.2014 - 08.2026Read More
Housekeeping Supervisor
Mountain Oasis Cabin Rentals
04.2014 - 02.2019Read More
Inspector
Blue Sky Cabin Rentals
02.2012 - 06.2013Read More
Tufting Machine Operator
Blue Ridge Carpet
06.2002 - 04.2012Read More
Gilmer High School
GED
Read More