Debra Tatum
Houston,TX
Summary
Performs routine (journey-level) eligibility determinations for social services programs. Work involves reviewing eligibility files, interviewing clients, documenting client information, determining benefits, verifying case data, and explaining program benefits and requirements.
Overview
7
7
years of professional experience
Work History
Work Advisor I
Texas Department Of Health And Human Resources
11.2022 - 04.2023
- Provided exceptional customer service, addressing client inquiries promptly and professionally.
- Built and maintained relationships with clients to provide ongoing support.
- Interview customers and verify information to establish eligibility for different financial and medical programs including the Supplemental Nutrition Assistance Program (SNAP).
- Assist customers and verify information to establish eligibility for different financial and medical programs including the Special Nutrition Assistance Program (SNAP) Temporary Assistance for Needy Families (TANF) and Medicaid.
Certified Nursing Assistant
SeniorBridge Humana
11.2015 - 03.2019
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing..
- Built rapport with patients and families, providing emotional support during difficult times.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Education
Associate of Arts - Human Services Management
University of Phoenix
Houston, TX06.2012
No Degree - Nursing Assistance
Texas School of Nursing
Houston10.1996
Skills
- Typing Speed
- Microsoft Office Suite
- Active Listening
- Positive Attitude
- Effective Communication
- Problem Solving
- Complaint Handling
- Written Communication
- Conflict Resolution
- Record Keeping
- Critical Thinking
- Stress Management
- Computer Literacy
- Customer Focus
- Time Management
Timeline
Work Advisor I
Texas Department Of Health And Human Resources
11.2022 - 04.2023
Certified Nursing Assistant
SeniorBridge Humana
11.2015 - 03.2019
Associate of Arts - Human Services Management
University of Phoenix
No Degree - Nursing Assistance
Texas School of Nursing
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