Debra Turcotte
Poland Spring Bottling Company
Poland
1
Certification
21
years of professional experience
Work History
TRANSPORTATION SPECIALIST
10 Years 5 Months- E-mail carriers for status of deliveries
- Reach out to CSR for delivery assistance
- Assist carriers with rescheduling and with delivery issues
- Schedule deliveries
- Tender loads to carriers
- Dock loads for carriers and update dock appointments
- Work with carriers with overages, shortages, and damages on a national level
- Prepare RA forms and send them to the CSA for the account
PAYMENT ANALYST FOR CMMC
6 Months- Open, sort, and batch incoming mail
- Process and post patient payments
- Research zero balance accounts
- Process and post commercial payments
TRANSPORTATION SPECIALIST
6 Months- E-mail carriers for status of deliveries
- Reach out to CSR for delivery assistance
- Schedule deliveries
- Tender loads to carriers
- Enter, edit, cancel and recreate branch orders
- Track donated/destroyed products
PAYMENT ANALYST FOR CMMC
8 Months- Open, sort, and batch incoming mail
- Process and post patient payments
- Research zero balance accounts
- Process and post commercial payments
POST CLOSING SPECIALIST
2 Years 1 Month- Reviewed mortgage, home equity and consumer loan files for completeness
- Prepared the mortgage loan documents needed to send to the new servicers
- Sent letters to borrowers and insurance companies advising of the new mortgage servicer
- Worked with processors, underwriters, and closing agents to get corrected or missing documents
- Processed posting sheets when the mortgage loans had been purchased
- Backed up the loan closer by working with the closing agents to schedule the closing
- Prepared and approved the HUD settlement statement and sent closing documents
- Prepared the net funding amount given to the closing agent
QUALITY CONTROL SPECIALIST II
3 Years 1 Month- Processed mortgage deeds and ensured that they were recordable
- Sent the mortgages out for recording
- Communicated with stores regarding mortgages that were not recordable as is or had been rejected
- Researched outstanding vehicle and mobile home titles
- Researched unrecognized electronic titles
- Set up home equities with fixed rates
- Sent requirements to customers regarding partial releases
- Acted as back up for sending out letters of guarantees and out of state requests
QUALITY CONTROL SPECIALIST
1 Year 1 Month- Reviewed new loan files to ensure that all the documents are included and in compliance
LOAN RESEARCH CLERK
1 Year 10 Months- Researched credit report disputes that come through electronically via E-Oscar and through written requests
- Corresponded with customers regarding credit issues
- Changed the credit bureau reporting code for customers who are deceased
- Prepared due date change request forms and processed the completed forms
- Prepared payment histories
- Researched payment issues and processed corrections when needed
- Notified customers of the correction via letters
Education
Bachelor of Science - Business Administration
Graduated Magna Cum Laude
Skills
Over five years of customer service
Four years of documentation review
Detail Oriented
Ability to prioritize
Ability to meet deadlines
Ability to work independently or as a team
Ability to maintain confidentiality
Knowledge of Microsoft Outlook
Word
and Excel
Certification
Supervisor Certificate, June 2005, Advanced Supervisor Certificate, June 2006, Team Leader Certificate, June 2009
Accomplishments
- Member of Alpha Chi
Timeline
TRANSPORTATION SPECIALIST
Poland Spring Bottling Company
05.2016 - CurrentRead More
PAYMENT ANALYST FOR CMMC
Manpower
11.2015 - 05.2016Read More
TRANSPORTATION SPECIALIST
Poland Spring Bottling Company
05.2015 - 11.2015Read More
PAYMENT ANALYST FOR CMMC
Manpower
09.2014 - 05.2015Read More
POST CLOSING SPECIALIST
Northeast Bank
12.2011 - 01.2014Read More
QUALITY CONTROL SPECIALIST II
TD Bank
11.2008 - 12.2011Read More
QUALITY CONTROL SPECIALIST
TD Bank
10.2007 - 11.2008Read More
LOAN RESEARCH CLERK
TD Banknorth
11.2005 - 09.2007Read More
University of New England
Bachelor of Science from Business Administration
Read More