Debra Ullom
Washington,PA
Summary
Adept in staff coordination and problem-solving, reduced overtime costs and enhanced scheduling efficiency. Excelled in employee training, fostering teamwork, and resolving conflicts, ensuring optimal service delivery and high staff satisfaction. Achieved streamlined operations through effective communication and innovative software implementation. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Scheduling Supervisor
Voices For Independence
42 W, Maiden Street Washington, PA 15301
12.2014 - 06.2024
- Established strong relationships with internal stakeholders through clear communication channels and timely responses to requests or inquiries.
- Reduced overtime costs through effective workload distribution and resource allocation.
- Evaluated employee performance in relation to scheduling adherence, providing feedback as needed for continuous improvement efforts.
- Maintained accurate records of employee attendance, leave requests, and other time-sensitive data for payroll processing purposes.
- Implemented proactive measures to address potential scheduling challenges related to vacations, sick days, or unexpected absences.
- Assisted in the recruitment process by identifying staffing gaps within the current schedule framework.
- Enhanced communication between departments with regular updates on schedule changes and adjustments.
- Provided ongoing support and guidance to employees regarding schedule-related inquiries or concerns.
- Improved employee satisfaction by addressing scheduling conflicts promptly and fairly.
- Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for [Number] employees.
Teller
First Federal Savings & Loan
460 Washington Road Washington, PA 15301
02.2013 - 12.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Administrative Assistant
ITS Asset Management
1720 Washington Road Washington, PA 15301
06.1996 - 12.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
High School Diploma -
Fort Cherry High School
Mcdonald, PA06.1982
Skills
- Strong Work Ethic
- Teamwork and Collaboration
- Problem-Solving
- Time management skills
- Critical Thinking
- Customer service and support
- Office Management
- Scheduling
- Documentation And Reporting
- Daily timekeeping
- Administrative Support
- Patient Engagement
- Timesheet Management
- Confidentiality requirements
- Handling Complaints
Timeline
Scheduling Supervisor
Voices For Independence
12.2014 - 06.2024
Teller
First Federal Savings & Loan
02.2013 - 12.2014
Administrative Assistant
ITS Asset Management
06.1996 - 12.2013
High School Diploma -
Fort Cherry High School