Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Ullom

Washington,PA

Summary

Adept in staff coordination and problem-solving, reduced overtime costs and enhanced scheduling efficiency. Excelled in employee training, fostering teamwork, and resolving conflicts, ensuring optimal service delivery and high staff satisfaction. Achieved streamlined operations through effective communication and innovative software implementation. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

28
28
years of professional experience

Work History

Scheduling Supervisor

Voices For Independence
42 W. Maiden Street Washington, Pa.
12.2014 - 06.2024
  • Established strong relationships with internal stakeholders through clear communication channels and timely responses to requests or inquiries.
  • Reduced overtime costs through effective workload distribution and resource allocation.
  • Evaluated employee performance in relation to scheduling adherence, providing feedback as needed for continuous improvement efforts.
  • Maintained accurate records of employee attendance, leave requests, and other time-sensitive data for payroll processing purposes.
  • Implemented proactive measures to address potential scheduling challenges related to vacations, sick days, or unexpected absences.
  • Assisted in the recruitment process by identifying staffing gaps within the current schedule framework.
  • Enhanced communication between departments with regular updates on schedule changes and adjustments.
  • Provided ongoing support and guidance to employees regarding schedule-related inquiries or concerns.
  • Improved employee satisfaction by addressing scheduling conflicts promptly and fairly.
  • Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Completed bi-weekly payroll for [Number] employees.

Teller

First Federal Savings & Loan
02.2013 - 12.2014
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

Administrative Assistant

ITS Asset Management
06.1996 - 12.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Education

High School Diploma -

Fort Cherry High School
Mcdonald, PA
06.1982

Skills

  • Strong Work Ethic
  • Teamwork and Collaboration
  • Problem-Solving
  • Time management skills
  • Critical Thinking
  • Customer service and support
  • Office Management
  • Scheduling
  • Documentation And Reporting
  • Daily timekeeping
  • Administrative Support
  • Patient Engagement
  • Timesheet Management
  • Confidentiality requirements
  • Handling Complaints

Timeline

Scheduling Supervisor

Voices For Independence
12.2014 - 06.2024

Teller

First Federal Savings & Loan
02.2013 - 12.2014

Administrative Assistant

ITS Asset Management
06.1996 - 12.2013

High School Diploma -

Fort Cherry High School

Similar Profiles

CREATE PROFILE
Debra Ullom