Debra VanBuren
Edmonds,WA
Summary
Experienced, successful Senior Collections Specialist who thrives on challenges and opportunities to resolve complex account issues. Recognized for ability to build strong customer relationships and consistently deliver high level results. Self-motivated, effective communicator who is able to work individually with minimal supervision or as part of a team.
Overview
19
19
years of professional experience
Work History
Senior Collections Specialist
Dell, Inc.
08.2016 - 09.2023
- Provided weekly cash forecast with detailed account status on past dues to Finance Management team.
- Communicated with customer via outbound calls and email regarding delinquent accounts.
- Handled incoming calls from customers and assisted or directed to appropriate departments.
- Provided customer statements, account reconciliation, required customized invoices and proof of delivery when required.
- Managed open credits on customer accounts, applying credit to account or requesting refund according to customer's needs.
- Partnered with numerous internal departments to provide customer support and resolutions regarding shipment and billing discrepancies, order entry errors, return product for credit, misapplied payments and tax issues.
- Coordinated schedule with Sales Team on large million dollar install projects. Monitored for completion dates and submitted the necessary customer invoice for payment processing.
Collections Specialist
Dell, Inc.
04.2004 - 08.2016
- Increased customer satisfaction and reduced delinquency through organizing and implementing voucher process for state and local customers based in NJ.
- Communicated with customers via outbound calls, faxes and email regarding delinquent balances.
- Handled incoming calls from customers and assisted or directe4d to appropriate departments.
- Provided customer statements, account reconciliation, mandated state vouchers and proof of delivery.
Education
General Education
Chabot Jr. College
Hayward, VAHigh School Diploma -
Pacific High School
San Leandro, CA06.1972
Skills
- Outbound Calling
- Records Maintenance
- Issue Investigation
- History Research
- Payment Posting
- Collections
References
Susan Jones
Federal Senior Manager - Dell, Inc.
512-963-6399
sjones963@gmail.com
Karen McCoy
Senior Collections Specialist - Dell, Inc.
512-269-7248
Karen.d.mccoy@gmail.com
Jamye Chambers
Friend
702-985-5507
jamyechambers@protonmail.com
Timeline
Senior Collections Specialist
Dell, Inc.
08.2016 - 09.2023
Collections Specialist
Dell, Inc.
04.2004 - 08.2016
General Education
Chabot Jr. College
High School Diploma -
Pacific High School