Debra Walker
Humble,TX
Summary
Dynamic Project Manager with extensive experience at the IRS, excelling in project planning and scheduling. Proven track record of enhancing efficiency and delivering exceptional results through effective resource management and strong stakeholder relationships. Adept at mentoring teams and fostering collaboration, ensuring project goals are met while maintaining high-quality standards.
Overview
43
43
years of professional experience
Work History
Project Manager
Internal Revenue Service, IRS
08.2020 - 09.2023
- Led project planning sessions to define scope, objectives, and deliverables.
- Coordinated cross-functional teams to ensure timely completion of projects.
- Managed resource allocation and budget tracking to enhance efficiency.
- Developed and implemented project schedules, monitoring progress against timelines.
- Mentored junior team members, fostering skills development and collaboration within the team.
- Met project deadlines without sacrificing build quality or workplace safety.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
Management Assistant
Internal Revenue Service, IRS
05.2010 - 08.2020
- Coordinated office operations to streamline communication across various departments.
- Assisted in managing schedules and appointments for senior management.
- Supported preparation of reports and documentation for internal audits.
- Facilitated training sessions on IRS policies and procedures for new staff members.
- Maintained accurate records using IRS databases and document management systems.
- Collaborated with cross-functional teams to enhance workflow efficiency.
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Supported executive staff by managing schedules, arranging travel accommodations, and preparing materials for presentations or meetings as needed.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Oversaw training and onboarding process for all newly hired employees.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Facilitated effective communication channels between senior management and staff, contributing to cohesive and informed workplace.
Typist Clerk
Internal Revenue Service, IRS
01.1981 - 05.2010
- Input data into electronic filing systems with accuracy and attention to detail.
- Assist in processing tax documents, ensuring compliance with IRS regulations.
- Maintain organized electronic and physical records for efficient retrieval.
- Collaborate with team members to streamline document handling procedures.
- Adapt quickly to new software tools for enhanced workflow efficiency.
- Train new staff on clerical processes and best practices for document management.
- Maintained strict confidentiality when handling sensitive company information during typing assignments.
- Assisted colleagues with timely completion of tasks by providing accurate typing support for various projects.
- Eased workload for supervisors by taking on additional typing tasks during peak periods or staff absences.
- Adapted quickly to new software programs for efficient data entry and document creation tasks.
- Improved office workflow by cross-training in other administrative functions, providing backup support as needed.
- Reduced clerical errors with keen attention to detail while typing essential business documentation.
- Optimized workspace organization with well-maintained equipment inventory such as keyboards, computers, and printers.
- Ensured proper formatting and layout of documents, adhering to company standards and guidelines.
- Supported administrative staff by accurately transcribing audio recordings from meetings and interviews when needed.
- Completed basic calculations and formulas to verify data accuracy prior to entry.
- Designed documents, brochures and contract bids in Adobe InDesign.
- Typed letters, memos and other correspondence for staff, using various software programs.
- Prepared data by compiling and sorting information.
Education
Accounting
University of Houston
Houston, TXSkills
- Project management
- Project planning
- Project planning and development
- Project scheduling
Accomplishments
My goal was to become a manager or a Project Manager before retiring and I met that goal.
Timeline
Project Manager
Internal Revenue Service, IRS
08.2020 - 09.2023
Management Assistant
Internal Revenue Service, IRS
05.2010 - 08.2020
Typist Clerk
Internal Revenue Service, IRS
01.1981 - 05.2010
Accounting
University of Houston