Debra Wilhelm
Millsboro,DE
Summary
Dynamic Vacation Rentals Manager at Pot-Nets Vacation Rentals with expertise in booking management and guest relations. Enhanced guest satisfaction through effective problem-solving and timely property maintenance coordination. Proven ability to create impactful marketing materials, driving increased referrals and business growth. Detail-oriented with a strong focus on achieving high standards in customer service.
Experienced with managing vacation rental properties to ensure optimal performance and guest satisfaction. Utilizes effective communication and organizational skills to coordinate with teams and handle tenant issues swiftly. Knowledge of revenue management and property maintenance to enhance profitability and maintain high standards.
Overview
33
33
years of professional experience
Work History
Vacation Rentals Manager
Pot-Nets Vacation Rentals
Millsboro, DE
09.2018 - Current
- Assisted in managing guest communications to ensure seamless booking experiences.
- Supported property maintenance by coordinating with service providers for timely repairs.
- Learned and utilized property management software to track bookings and reservations.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Contributed to creating marketing materials to promote vacation rental properties effectively.
- Collaborated with team members to streamline check-in and check-out processes for guests.
- Gained knowledge of local attractions to provide guests with tailored recommendations.
- Adapted quickly to changing priorities while maintaining high standards of customer service.
- Established an effective referral program utilizing satisfied clients; increasing word-of-mouth business growth.
Court Reporter
ERSA Court Reporters
Philadelphia, PA
03.1993 - 06.2018
- Captured verbatim court proceedings using digital recording equipment and stenographic methods.
- Ensured accuracy and completeness of transcripts by meticulously reviewing content before final submission.
- Collaborated with legal professionals to clarify terminology and procedural details for precise reporting.
- Implemented efficient workflow processes to enhance transcript delivery timelines and overall productivity.
- Mentored junior reporters on best practices in transcription techniques and courtroom etiquette.
- Conducted research on legal terminology to maintain up-to-date knowledge essential for accurate reporting.
- Reviewed transcriptions for accuracy in grammar, punctuation, and spelling.
- Maintained up-to-date knowledge of legal terminology, enabling accurate transcription of complex proceedings without compromising the quality of information captured.
- Utilized stenography machinery, audio, and visual devices and specialty equipment to record legal transcripts.
- Produced written transcripts of verbal communications.
Education
High School Diploma -
Camden Catholic High School
Cherry HillVocational Certificate -
Claire Popkin School of Court Reporting
Cherry HillSkills
- Booking management
- Property management expertise
- Guest relations management
- Marketing and promotion
- Property maintenance coordination
- Housekeeping supervision
- Revenue management
- Problem-solving
Timeline
Vacation Rentals Manager
Pot-Nets Vacation Rentals
09.2018 - Current
Court Reporter
ERSA Court Reporters
03.1993 - 06.2018
High School Diploma -
Camden Catholic High School
Vocational Certificate -
Claire Popkin School of Court Reporting