Debra Williams
Baton Rouge,LA
Summary
*Customer-oriented with over 10 years plus of experience in Customer Service.
*Goal oriented
Overview
8
8
years of professional experience
Work History
Reservation Sales Agent
PetSmart
12.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Rental Sales Agent
Avis Budget Group
03.2016 - 12.2022
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Placed sales calls and handled sales for incoming customer calls.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Executed sales and marketing initiatives to increase revenue for company.
Sales Advisor
Natinal General
06.2016 - 03.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
Education
High School Diploma -
Many High School
Many, LA05.2022
Skills
- Policy Adherence
- Upselling Techniques
- Telephone Etiquette
- Reservation Confirmation
Timeline
Reservation Sales Agent
PetSmart
12.2022 - Current
Sales Advisor
Natinal General
06.2016 - 03.2018
Rental Sales Agent
Avis Budget Group
03.2016 - 12.2022
High School Diploma -
Many High School