Debra Williams-Edward
Las Vegas,NV
Summary
Seasoned Specialist offering 29 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Paraprofessional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable with a strong ability to preform task as assigned. Proactive and punctual with team-oriented mentality.
Overview
14
14
years of professional experience
Work History
Family Service Specialist 3
State of Nevada Division of Welfare and Supportive Services
Las Vegas, NV
06.2009 - 02.2019
- Communicate in person, by telephone or in writing with petitioners and respondents, out of state agencies, attorneys and local business's to obtain and provide information.
- Discussed eligibility requirements for different services to help families gather required information and documentation.
- Used job-related software to compose or prepare correspondence and case notes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided technical support for customers in resolving complex issues.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize client files, keeping up-to-date and easily accessible data.
- Balanced competing priorities through deliberate project and time management practices.
- Maintained positive working relationship with fellow staff and management.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Answered calls to assist with customer questions and concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Support Enforcement 2
Division Of Welfare And Supportive Services
Las Vegas, NV
12.2004 - 05.2009
- Maintained current knowledge of child support policies and procedures, Nevada family law and federal regulations.
- Maintained confidentiality through stringent handling of charts and data.
- Reviewed applications for service and effectively interviewed custodial and non-custodial parents.
- Maintained detailed records of all case activities in compliance with state laws and regulations.
- Assessed child support cases to determine appropriate case action.
- Reviewed and maintained child support files and databases.
- Participated in community outreach programs regarding the importance of paying child support obligations.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Negotiated settlements and agreements with parties outside of court.
- Assessed client financial information and prepared reports for court proceedings.
- Assisted in the preparation of evidence for court hearings related to enforcement actions.
- Conducted detailed investigations to locate individuals, verify employment, and determine assets.
- Assisted prosecuting attorney with collection of necessary data in preparation for cases.
- Analyzed legal documents to ensure accuracy of child support orders.
- Verified and authenticated validity and admissibility of evidence, preserving integrity for court hearings.
- Initiated wage garnishment proceedings when necessary.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV06-1983
Some College (No Degree) - Criminal Justice
University of Nevada - Las Vegas
Las Vegas, NVSkills
- Customer Relations
- Quality Assessment
- Experience in Leadership
Timeline
Family Service Specialist 3
State of Nevada Division of Welfare and Supportive Services
06.2009 - 02.2019
Support Enforcement 2
Division Of Welfare And Supportive Services
12.2004 - 05.2009
High School Diploma -
Las Vegas High School
Some College (No Degree) - Criminal Justice
University of Nevada - Las Vegas
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