Summary
Work History
Education
Skills
Timeline
OfficeManager

DEBRA ANN FITZGERALD ROGERS

Leadership Coach
Washington,DC

Summary

Versatile Leadership Coach and former Senior Executive with proven results across all levels of organizational management. Talented in cultivating partnerships, inspiring teams, and developing operational plans to meet strategic goals. Proven leader with broad expertise in U.S. immigration law and policy, managing large teams and complex operations, and improving public and employee engagement.

Work History

Professional Leadership and Performance Coach

Self-employed
05.2023 - Current
  • Coach clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
  • Encourage clients in building life management and coping skills to handle daily needs and specific stressors.
  • Encourage clients to set and achieve reasonable goals on weekly basis.
  • Connect clients with available resources to improve plan success.
  • Foster positive, proactive and professional relationships to achieve short- and long-term goals.
  • Collaborate with fellow coaches on ways to make coaching more impactful for clients.
  • Monitor client progress and adjust coaching strategies to meet needs and navigate challenges.
  • Conduct mock interviews to help clients prepare for interviews with potential employers.
  • Coach clients on resume development to enhance opportunities.
  • Use standardized assessments to evaluate abilities, interests and characteristics of different clients.
  • Train and mentor new supervisors on fundamentals of coaching to enhancing team performance and engagement.

Director, IMMVI

Department of Homeland Security
08.2021 - 05.2023
  • Led the development of the DHS Immigrant Military Members and Veterans Initiative (IMMVI) to improve access to immigration benefits and other services for military members, veterans and their families.
  • Developed DHS-wide policy, online services, and dedicated veteran portal that supported thousands of military associated individuals.
  • Established Inter-Agency group with senior representatives from DHS, Veterans Affairs (VA), Department of Defense(DoD), and other Federal agencies to improve access to critical services, including VA benefits and U.S. citizenship.
  • Created online portal for certain veterans and their families seeking return to United States and assisted hundreds of veterans seeking return to the United States.
  • Engaged with dozens of stakeholder groups to gather feedback and refine services.
  • Established interagency Taskforce of DHS professionals to manage these unique cases.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals
  • Worked closely with DHS senior leadership to guide operational strategy

Center Director, Potomac Service Center (SES)

U.S. Citizenship And Immigration Services, USCIS
05.2018 - 08.2021
  • Provided strategic vision, management and operational oversight to a team of 600+ federal managers, supervisors, officers and support staff and 300+ contract employees.
  • Led team in proper administration of our Nation's immigration law, policies and services.
  • Provided guidance and recommendations to senior agency officials and subordinates on policies and operational procedures.
  • Created and implemented center-wide performance management programs and processes that promote high quality and timely decisions on immigration benefits.
  • Oversaw mission support and human capital functions, including budget management, employee training and development, labor and management relations, recruitment and hiring.
  • Championed employee engagement strategies to foster teamwork, inclusion, professional growth and development.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.

Deputy Associate Director

U.S. Citizenship And Immigration Services, USCIS
02.2013 - 05.2018
  • Led strategic planning, operations, and management of national programs, enterprise customer service platforms, and innovation labs to elevate quality and capacity of agency services.
  • Oversaw modernization of USCIS National Customer Service Center, which is responsible for responding to over 12million customers annually and is staffed by 1000+ federal and contract professionals throughout U.S.
  • Directed multi-disciplinary team of legal and content experts, IT developers, and designers in campaign to improve online services, including electronic filing of immigration benefit applications.
  • Developed strategic vision and implementation plans for national to grassroots-level stakeholder engagements, with focus on promoting information services and self-service options.
  • Managed annual budget of $100M+, with funding for human resources, administrative support, information technology, and telecommunication services.
  • Led interagency collaboration efforts to identify trends or gaps in policies and procedures and to develop strategies to improve quality and delivery of immigration services.
  • Developed and made recommendations to improve policy and operational guidance to address complex immigration matters impacting members of US Military and their families.

Deputy Director, CIS Ombudsman

Department Of Homeland Security
10.2010 - 02.2013
  • Led a highly skilled team in improving delivery of citizenship and immigration services in individual cases while also advocating for broad policy changes through issuance of formal recommendations.
  • Served as Acting Ombudsman during political appointee transition.
  • Established goals, objectives, and strategic priorities.
  • Oversaw research and writing to finalize statutorily mandated annual reports to Congress and other agency-wide reviews/assessments.
  • Led engagement plan that resulted in meetings with over 643 strategic stakeholders in 28 states.
  • Completed design and implementation of state-of-art case management system.

Associate Director

U.S. Citizenship And Immigration Services, USCIS
12.2009 - 10.2010
  • Provided technical support and executive guidance to USCIS Director.
  • Assisted senior leadership in managing all aspects of USCIS domestic operations.
  • Led headquarters staff, four regional offices, 26 district offices, 90 field offices collectively staffed by 4,500+ federal and contract personnel in administration of federal immigration programs throughout United States
  • Oversaw annual budget in excess of $300M, including support and technical service contracts
  • Established and applied performance-based measures and metrics for employees across agency.
  • Served as USCIS Military Liaison from 2008 to 2010.
  • Collaborated with DoD and local military units to establish highly successful, “Citizenship at Basic Training” program, thereby reducing need to conduct naturalization ceremonies in combat zones and abroad.

Deputy Associate Director

U.S. Citizenship And Immigration Services, USCIS
07.2008 - 12.2009
  • Led and oversaw agency's domestic operations to ensure immigration and citizenship benefits were effectively administered to 7M+ applicants annually.
  • Managed operations across a headquarters staff, four regions, 26 districts, four service centers, and a national customer service center, collectively staffed by 11K+ federal and contract personnel.
  • Developed and implemented policy and operational guidance to ensure immigration benefits were delivered in a timely, consistent manner and in accordance with applicable laws and regulations.
  • Oversaw human capital activities for directorate including, performance management, employee training and development, labor and management relations, recruitment and hiring.
  • Collaborated with other DHS, DOJ, and DoD officials, Members of Congress, and a variety of non-governmental and corporate leaders to improve quality and delivery of agency services.

Division Chief

U.S. Citizenship and Immigration Services
07.2006 - 07.2008
  • Served as program manager for agency's information and customer service operations, including USCIS national call center that responds to over 12 million calls annually.
  • Planned and implemented all programs and initiatives related to citizenship and immigration information services
  • Managed Division's 82M annual budget, human resources, administrative functions and multi-million dollar infrastructure and information and technology contracts
  • Spearheaded development of dedicated toll-free help line for members of U.S Military and their families.
  • Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs

District Director

U.S.Citizenship And Immigration Services, USCIS
03.2003 - 07.2006
  • Provided strategic direction and oversight to team of 170+ managers, supervisors, officers and support staff.
  • Ensured team of officers and supervisors conducted all adjudication activities in accordance with applicable laws, policies and procedures.
  • Managed 1.3M annual budget, human resources and administrative activities.
  • Set performance goals and established quality measures.
  • Promoted positive labor/management relations.
  • Spearheaded liaison activities with community-based/ non-profit organizations, advocacy groups, federal, state and local partners and local U.S. Military installations.
  • Coordinated recruitment, interviewing and hiring of district staff
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience

Education

Professional Coaching Certification -

Institute For Professional Excellence in Coaching
Austin, TX
07.2023

Leadership in A Democratic Society Program - Public Administration

Federal Executive Institute
Charlottesville, VA
05.2015

Migration Studies -

Georgetown University
Washington, DC
2011

BS - Political Science & Criminal Justice

Northeastern University
Boston, MA
1988

Skills

  • Leadership and Transition Coaching
  • Policy development
  • Project Management
  • Public Engagement
  • Customer experience
  • Strategic Planning
  • Interagency Collaboration
  • Employee Engagement and Morale

Timeline

Professional Leadership and Performance Coach

Self-employed
05.2023 - Current

Director, IMMVI

Department of Homeland Security
08.2021 - 05.2023

Center Director, Potomac Service Center (SES)

U.S. Citizenship And Immigration Services, USCIS
05.2018 - 08.2021

Deputy Associate Director

U.S. Citizenship And Immigration Services, USCIS
02.2013 - 05.2018

Deputy Director, CIS Ombudsman

Department Of Homeland Security
10.2010 - 02.2013

Associate Director

U.S. Citizenship And Immigration Services, USCIS
12.2009 - 10.2010

Deputy Associate Director

U.S. Citizenship And Immigration Services, USCIS
07.2008 - 12.2009

Division Chief

U.S. Citizenship and Immigration Services
07.2006 - 07.2008

District Director

U.S.Citizenship And Immigration Services, USCIS
03.2003 - 07.2006

Professional Coaching Certification -

Institute For Professional Excellence in Coaching

Leadership in A Democratic Society Program - Public Administration

Federal Executive Institute

Migration Studies -

Georgetown University

BS - Political Science & Criminal Justice

Northeastern University

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DEBRA ANN FITZGERALD ROGERSLeadership Coach