Debra D. Love

Conducted initial reviews of individual loan files to verify credit, income, asset and relevant documentation for accuracy and conformance to program guidelines.

• Worked directly with Mortgage Loan Officers and Market Managers to provide timely and accurate communication for required incomplete loan documentation.
• Managed incomplete loan pipeline, to ensure appropriate written notification is sent to customers within established timeframes.
• Identified and resolved exception requests and/or escalated appropriate requests to management.
• Reviewed 8 -10 new loans per day and sent to underwriting, if all documents were received. If documents have not been received In 24 hours, letter of incompleteness is generated and sent to borrower request all missing documents.

• Process Auto (Purchases, Refinances and Title Back), Personal and Visa loans; Review

dealership applications for funding; verify accuracy of paperwork, verifying information. Runs

NADA to obtain value of vehicle to insure collateral.

• Calculated simple verifications of paystubs/wages, clear update/change conditions, responds

to member’s problems and requests.

• Distribute final documents to prepare for funding.
• Answer incoming phone calls and resolve issue/request from Dealerships, members and/or

peers. Prepares and maintain loan documents and files. Assist in training created policy and

procedure manual.

• Assist clients in meeting underwriting conditions, compliance needs and customer service.
• Perform all other duties requested or assigned, including clearing of certain Underwriting

conditions.

• Examined incoming materials and compared to documentation for accuracy and quality.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.