Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra J. Quinlan-Rauschendorfer

Sabael

Summary

Insurance Professional with over 30 years experience

Overview

35
35
years of professional experience

Work History

Account Manager

Helsmoortel Insurance Agency Inc.
12.2016 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Quoted and issued new business policies, both personal and commercial lines
  • Created and handled agency social media
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.

Personal Lines Account Manager

Fraleigh & Rakow
10.2015 - 12.2016
  • Managed a diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
  • Assisted clients with policy changes, ensuring accurate adjustments were made to meet their specific needs.
  • Conducted annual reviews of existing policies to update information.
  • Analyzed customer needs to provide customized insurance solutions.
  • Finalized sales and collected necessary deposits.
  • Generated leads through networking and marketing

Insurance Producer

Naccarato Insurance
06.2004 - 09.2015
  • Improved cross-selling strategy by analyzing existing client portfolios for potential upsell opportunities.
  • Negotiated favorable terms with carriers on behalf of clients, securing optimal coverage at competitive rates.
  • Set up policies and completed all documentation.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Cross-sold insurance products to existing clients to reach sales targets.

Insurance Customer Service Representative

Academy General Insurance
04.1990 - 06.2004
  • Assessed customer needs and recommended suitable insurance policies.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
  • Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
  • Trained new customer service representatives on best practices, policies and procedures.

Education

NYS Insurance Brokers Course - Insurance Broker

Metro Schools
New York, NY

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Claims handling
  • Underwriting principles
  • Property insurance
  • Policy expertise
  • Home and recreational insurance sales
  • Commercial insurance

Timeline

Account Manager

Helsmoortel Insurance Agency Inc.
12.2016 - Current

Personal Lines Account Manager

Fraleigh & Rakow
10.2015 - 12.2016

Insurance Producer

Naccarato Insurance
06.2004 - 09.2015

Insurance Customer Service Representative

Academy General Insurance
04.1990 - 06.2004

NYS Insurance Brokers Course - Insurance Broker

Metro Schools

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Debra J. Quinlan-Rauschendorfer