Debra R Hicks

Register patients documents and all required demographic information ensuring accuracy and strict confidentiality.

• Provided excellent customer service to both internal and external partners throughout the clearance process.
• Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
• Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
• Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.