Kori Alberson
Lumberton,TX
Summary
Proven professional with a robust background in healthcare administration, notably at Steward Health Care. Excelled in streamlining patient registration processes and enhancing customer satisfaction through effective communication and meticulous attention to detail. Demonstrates exceptional teamwork and interpersonal skills, alongside proficiency in sensitive information handling. Achieved significant improvements in workflow efficiency and data accuracy, contributing to superior patient care and service.
Overview
12
12
years of professional experience
Work History
Financial Clearance
Steward Health Care
06.2022 - Current
- Work with several state insurance to obtain authorization Financial Clearance for radiology
- verify eligibility and use response to determine patient liability
- process and enter all benefits
- retrieve any missing information, review update and correct patient account attach information
- obtain authorization patient notes medical necessity va authorization workers comp
- work with all major insurance portal
- work with doctors office to acquire clinical
Registraion Clark
Steward Health Care
12.2020 - 06.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
ER Registration Clerk
The Medical Center of Southeast Texas
01.2018 - 12.2020
- Streamlined workflow for emergency room staff through accurate data entry and recordkeeping.
- Supported effective care coordination by updating electronic health records with essential documentation.
- Enhanced patient satisfaction by efficiently managing patient registration and check-in processes.
- Consistently exceeded performance metrics related to speed, accuracy, and customer service within the ER Registration Clerk role.
- Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations and hospital policies.
- Improved patient care by effectively communicating with medical professionals regarding patient information.
- Assisted in the training of new ER Registration Clerks by sharing best practices, offering guidance on hospital procedures, and serving as a role model for exceptional customer service.
Cashier
Dollar General
07.2012 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Medical Billing And Coding
University of Arkansas Rich Mountain
Mena, AR05-2017
High School Diploma -
Mena High School
Mena, AR05-2013
Skills
- Teamwork orientation
- Sensitive information handling
- Interpersonal relationship building
- Risk assessment proficiency
- Customer Service
- Problem-solving abilities
- Paperwork preparation
- Multitasking
- Reliability
- Documentation Review
- Risk Assessment
- Professionalism
Timeline
Financial Clearance
Steward Health Care
06.2022 - Current
Registraion Clark
Steward Health Care
12.2020 - 06.2022
ER Registration Clerk
The Medical Center of Southeast Texas
01.2018 - 12.2020
Cashier
Dollar General
07.2012 - 01.2013
Associate of Science - Medical Billing And Coding
University of Arkansas Rich Mountain
High School Diploma -
Mena High School
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