Summary
Overview
Work History
Education
Skills
Timeline
Generic

DeBrea Ricks

Jacksonville,Florida

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

16
16
years of professional experience

Work History

Billing Operations Manager

AT&T
Fleming Islan, Florida
05.2013 - 08.2024
  • Developed improved standard operating procedures to increase billing accuracy and cash flow.
  • Prepared detailed financial statements related to billing for executive review and decision-making.
  • Negotiated payment plans with delinquent customers as needed.
  • Performed regular audits to ensure compliance with internal policies and procedures related to billing.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Handled escalated customer complaints regarding billing matters.
  • Established clear billing policies and procedures, ensuring consistent application across all client accounts.
  • Collaborated with other departments to resolve customer issues in a timely manner.
  • Participated in meetings with other departments to discuss billing-related topics.
  • Helped customers to bring accounts into good standing by implementing payment plans.
  • Assisted customers with inquiries related to their invoices or payments.
  • Prepared monthly statements for clients detailing their account activity.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.

Collections and Loan Processing

Wells Fargo Home Mortgage
Minneapolis, MN
08.2008 - 05.2013
  • Collaborated with underwriters to evaluate risk associated with potential borrowers.
  • Checked approvals against established bank and government lending standards.
  • Collaborated with company teams to expedite loan approval processes.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Reviewed contracts and legal documents related to each transaction.
  • Updated internal databases with new customer information as needed.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Identified valuable solutions for customers with credit problems.
  • Analyzed applicant's financial information to ensure they meet lending criteria requirements.
  • Facilitated post-closing activities such as funding disbursement and recording fees payment.
  • Ensured all necessary documentation was collected prior to closing on the loan.
  • Resolved discrepancies on loan applications in an accurate and timely manner.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Verified customer information, including income, employment history, and other documents.
  • Assisted customers with completing required forms related to the loan process.
  • Prepared and submitted loan applications to underwriters.
  • Informed customers of loan application requirements and deadlines.
  • Processed loan payments in accordance with bank regulations.
  • Managed a portfolio of loans ensuring compliance with applicable laws and regulations.
  • Provided guidance to customers regarding their loan repayment options.

Education

Bachelor of Arts -

Colombia College
St Louis, MO

Skills

  • Dispute resolution
  • Payment processing
  • Invoice processing
  • Collections management
  • Cash flow management
  • Revenue management
  • Accounts receivable management
  • Collections experience
  • Report preparation
  • Claims processing
  • Process improvements
  • Customer service
  • Credit and collections
  • Document management
  • Financial data analysis
  • Credit reports
  • Processing procedures
  • File management
  • Loan submissions
  • Risk mitigation
  • Application review
  • Attention to detail
  • Risk management

Timeline

Billing Operations Manager

AT&T
05.2013 - 08.2024

Collections and Loan Processing

Wells Fargo Home Mortgage
08.2008 - 05.2013

Bachelor of Arts -

Colombia College

Similar Profiles

CREATE PROFILE
DeBrea Ricks