Summary
Overview
Work History
Education
Skills
Timeline
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Heather Costello

Stephens City,VA

Summary

Proven leader adept in cash flow management and fostering customer relations, I enhanced billing accuracy and client satisfaction at Shine Transportation Inc. Trained staff and optimized revenue collection, demonstrating decision-making prowess and a commitment to performance improvement. Veteran Billing Manager focused on team efficiency and producing high-quality work. Excellent collaborator and relationship-builder familiar with compliance and documentation requirements. Enthusiastic about taking billing operations to the next level through proactive leadership and skilled problem solving.

Overview

23
23
years of professional experience

Work History

Billing Operations Manager

Shine Transportation Inc.
08.2011 - Current
  • Maintained high levels of accuracy in all aspects of invoicing by adhering to strict quality control measures during processing stages.
  • Negotiated payment arrangements with delinquent accounts while preserving ongoing business relationships where possible.
  • Conducted thorough audits of billing records to identify errors or inconsistencies, rectifying issues promptly to maintain client trust.
  • Collaborated with cross-functional departments to resolve billing discrepancies and ensure accurate invoicing.
  • Optimized revenue collection by closely monitoring account receivables and pursuing overdue payments.
  • Established strong relationships with key clients, addressing their concerns promptly to maintain high levels of satisfaction and retention.
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Interacted well with customers to build connections and nurture relationships.

School Bus Driver

Frederick County Public Schools
03.2001 - 06.2012
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.

Front Office Manager

Mountain View Family Medicine
05.2002 - 09.2008
  • Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
  • Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
  • Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
  • Implemented an organized filing system, facilitating quick access to important documents and improving overall productivity.
  • Trained new staff members on company policies and procedures, promoting adherence to established guidelines and fostering a positive work environment.
  • Maintained a high standard of cleanliness within the reception area by performing routine upkeep tasks, creating a welcoming atmosphere for visitors.
  • Facilitated swift resolution of billing discrepancies by liaising with accounting teams internally or directly contacting customers when necessary.

Education

Certificate - American Sign Language (ASL)

Lord Fairfax Community College
Middletown, VA
05.2011

GED -

James Wood High School
Winchester, VA
06.1993

Skills

  • Invoice Processing
  • Cash Flow Management
  • Payment Processing
  • Dispute Resolution
  • Revenue management
  • Staff Training
  • Payment posting
  • Decision-Making
  • Effective leader
  • Customer Relations
  • Performance Improvement

Timeline

Billing Operations Manager

Shine Transportation Inc.
08.2011 - Current

Front Office Manager

Mountain View Family Medicine
05.2002 - 09.2008

School Bus Driver

Frederick County Public Schools
03.2001 - 06.2012

Certificate - American Sign Language (ASL)

Lord Fairfax Community College

GED -

James Wood High School

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Heather Costello