Debreyonia Morrow
Emporia,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Resourceful Customer Support Specialist known for high productivity and efficient task completion. Possess specialized skills in problem-solving, customer relationship management, and technical support. Excel in communication, empathy, and adaptability, ensuring exceptional service and support to customers. Committed to leveraging these abilities for improved customer satisfaction and business success.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Teleperformance USA
Richmond, Virginia
03.2023 - 10.2024
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Recorded all customer interactions into the database system accurately and completely.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Evaluated software or hardware to recommend improvements or upgrades.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
CSR, Sales
ADT Solar
Mandeville, LA
03.2022 - 12.2022
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Increased sales by offering advice on purchases and promoting additional products.
CSR
Maximus Healthcare
10.2022 - 11.2022
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Cashier Team Lead
711 Gas Station
Emporia, VA
11.2021 - 02.2022
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
Education
Greensville County High School
Emporia, VA06.2014
Skills
- Upselling Products and Services
- Needs Assessment
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- System Documentation
- Quality Assurance
- Professional Telephone Voice
Contact
Emporia, VA 23847
Education
Emporia, VA
Timeline
Customer Support Specialist
Teleperformance USA
03.2023 - 10.2024
CSR
Maximus Healthcare
10.2022 - 11.2022
CSR, Sales
ADT Solar
03.2022 - 12.2022
Cashier Team Lead
711 Gas Station
11.2021 - 02.2022
Greensville County High School