Debria Bolden
Greenwood,SC
Summary
Goal-oriented and dedicated team player with a strong desire to contribute to an established medical office. Seeking a position to provide comprehensive support to physicians, nurses, and other medical staff. Committed to facilitating seamless operations and ensuring high levels of customer satisfaction while meeting aggressive business goals. Equipped with specialized knowledge in running a business and a proven ability to work effectively with others.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warranty Cards Processor
Electrolux Products
08.2022 - Current
- Responsibly processing warranty cards for Electrolux Products
- Successfully reduced processing time by 15% through innovative strategies
- Utilizing analytical skills to ensure accurate data entry and record keeping
- Solving issues related to warranty data discrepancies, enhancing customer satisfaction
- Contributing to the company's vision by ensuring high-quality customer service
- Eager to leverage my quick learning ability and strong work ethic to contribute to team success
Server
Erskine College
01.2021 - 08.2022
- Managed customer orders efficiently in a fast-paced environment
- Boosted customer satisfaction by 20% through exceptional service
- Mastered multitasking, handling up to 30 tables simultaneously
- Resolved customer complaints, improving overall dining experience
- Contributed to 15% increase in repeat customers
- Eager to leverage analytical skills to drive project success and exceed goals
Branch Manager
Auto Money Title Loans
03.2017 - 12.2020
- Established and nurtured customer relationships, resolving any issues promptly and effectively
- Processed loan applications with a keen eye for detail, ensuring accuracy and compliance
- Proactively networked within local communities, attracting new business and expanding the company's customer base
- Implemented robust procedures for assets and records management, enhancing safekeeping and reducing risk
- Analyzed collection reports, monitoring outstanding balances and improving collection efficiency
- Recommended changes to financial systems and procedures, driving operational efficiency and cost savings
- Optimized loan processing, enhancing customer satisfaction & retention
Customer Service Quickbooks
Concentric LLC
09.2015 - 10.2016
- Use computers for various applications, such as database management or word processing
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Schedule and confirm appointments for clients, customers, or supervisors
- Make copies of correspondence or other printed material
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
- Provide services to customers, such as order placement or account information
- Manage projects or contribute to committee or team work
- Learn to operate new office technologies as they are developed and implemented
Education
High School Diploma -
Calhoun Falls Charter School
Calhoun Falls, SCCERTIFIED MEDICAL ADMINISTRATION ASSISTANT - Health Administration
Village Career Center LLC
Abbeville, SC04.2024
Skills
- Goal-oriented
- Skillful
- Working well with Others
- Active Listening
- Administration and Management
- Writing
- Reading Comprehension
- Mathematics
- Sales and Marketing
- Clerical
- Systems Evaluation
- Communications and Media
- Quickbooks
- Customer Service rep
Certification
CERTIFIED MEDICAL ADMINISTRATION ASSISTANT
Timeline
Warranty Cards Processor
Electrolux Products
08.2022 - Current
Server
Erskine College
01.2021 - 08.2022
Branch Manager
Auto Money Title Loans
03.2017 - 12.2020
Customer Service Quickbooks
Concentric LLC
09.2015 - 10.2016
High School Diploma -
Calhoun Falls Charter School
CERTIFIED MEDICAL ADMINISTRATION ASSISTANT - Health Administration
Village Career Center LLC