Debria Chavis
Houston,TX
Summary
Hardworking and motivated professional with several years of experience in customer service satisfaction. Solid history balancing workloads, customer service resolutions and business objectives. Dedicated to working efficiently on teams or with solo projects. Decisive leader with good planning and organizational skills.
Overview
10
10
years of professional experience
Work History
Manager
Edgy stylz
Houston , Tx
11.2022 - Current
- Manage business finances, scheduling, promotions and advertisement.
- Provide excellent customer service and communicating skills.
- Guaranteed customers satisfaction.
- Made product sales and provided product knowledge.
Customer Service Associate
Academy Sports and Outdoors
Houston, Texas
12.2014 - 11.2022
- Performed additional duties as assigned by management team.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Responded to customer inquiries via phone, email and chat.
- Provided information about products and services available to customers.
- Maintained knowledge of current sales promotions and new product releases.
- Resolved customer inquiries in a timely manner.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Answered phone calls from customers promptly and courteously.
- Developed relationships with key clients through regular contact and follow-up communication.
- Greeted customers and identified their needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Suggested product solutions based on individual customer needs.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Education
High School Diploma -
Hastings High School
Houston, Texas07-2011
Skills
- Customer service
- Problem resolution
- Communication
- Emotional intelligence
- Teamwork
- Creativity
- Organization
- Critical thinking
- Computer literacy
- Adaptability
- Punctuality
Timeline
Manager
Edgy stylz
11.2022 - Current
Customer Service Associate
Academy Sports and Outdoors
12.2014 - 11.2022
High School Diploma -
Hastings High School