DeBriah Johnson
Frisco,TX
Summary
Dynamic Customer Service Representative with a proven track record at Kids Zania, adept at resolving conflicts with empathy and enhancing customer loyalty. Skilled in active listening and critical thinking, I successfully trained new team members and implemented engaging activities, fostering a positive environment that boosted child participation and satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Kids Zania
02.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Trained new team members by relaying information on company procedures and safety requirements.
- Boosted child engagement through the implementation of creative play and group activities.
- Boosted child engagement by implementing diverse, age-appropriate activities for various skill levels.
Assistant Bar Waiter
Main Event Sports Bar & Grill
Frisco, TX
03.2025 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Centennial High School
Frisco, TX05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Empathy
- Patience
- Coachable
Languages
Spanish
Limited Working
Timeline
Assistant Bar Waiter
Main Event Sports Bar & Grill
03.2025 - 09.2025
Customer Service Representative
Kids Zania
02.2023 - 03.2024
High School Diploma -
Centennial High School
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