Debrielle Williams
Columbia,SC
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
City of Columbia Government
Columbia, SC
04.2025 - Current
- Provide accurate information about products and services to customers.
- Achieved a customer satisfaction rating of 95% within my first month, based on post-interaction surveys.
- Contributed to a 20% increase in customer retention through effective problem-solving and follow-up strategies.
Finance Intern
SC Department of Motor Vehicles Headquarters
Blythewood, SC
07.2023 - 08.2023
- Participated in training sessions to gain a better understanding of finance processes and procedures.
- Assisted in the preparation of audit documents, such as reconciliations and journal entries.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
Marketing Intern
Sodexo
Orangeburg, SC
08.2022 - 09.2022
- Assisted in marketing strategy implementation to drive customer acquisition, engagement, and retention.
- Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
- Developed content and promotional materials for various campaigns, including brochures, flyers, and online content.
- Managed social media accounts, creating engaging posts and monitoring user interactions.
Education
MBA - Business Administration
South Carolina State University
Orangeburg, SC12.2024
BACHELOR OF SCIENCE (B.S.) - Management
South Carolina State University
Orangeburg, SC05.2023
Skills
- Customer service
- Leadership
- Microsoft Excel
- Marketing
- Administrative assistant
- Multitasking and organization
Activities and Honors
- 4 Year Presidential Medallion recipient
- South Carolina State University Women Track & Field and Cross Country
- Athletic Honor Society: Chi Alpha Sigma, Zeta Chapter
Timeline
Customer Service Representative
City of Columbia Government
04.2025 - Current
Finance Intern
SC Department of Motor Vehicles Headquarters
07.2023 - 08.2023
Marketing Intern
Sodexo
08.2022 - 09.2022
MBA - Business Administration
South Carolina State University
BACHELOR OF SCIENCE (B.S.) - Management
South Carolina State University
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