Elanor Cross
Phlebotomy Technician
Orem,UT
Summary
Hardworking Shift Coordinator skilled in leading, motivating and mentoring employees for optimal productivity. Excellent trainer and problem-solver with 2 years of Customer Service experience. Team-minded Night Manager with 2 years of hands-on experience in Customer Service industry. Successfully leads teams of 13 staff and provides outstanding customer service and personnel management. Goal-oriented, diligent and proficient in Excel. Strengths include leadership and customer service.
Overview
1
1
Certification
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Night Manager, Shift Coordinator
Ernies Sports Deli
Vineyard, Utah
06.2019 - Current
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting all cash, filling out deposit slips, and securing deposit in vault.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for all departments for each shift.
- Performed calculations for employee tip division to provide accurate data to payroll processing database.
- Managed over 75 customer calls per day
- Assisted in over 200 transaction each day
- Monitored and improved performance of teams and individual employees
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms
Assistant Manager
Brimm Boutique
OREM, UT
01.2018 - 01.2020
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Cleaned, closed and secured store
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Operated cash register and maintained correct balance in drawer for over 25 transactions per day.
Clothing Department Crew Member
Target
OREM, UT
11.2017 - 01.2018
- Contributed to team success by completing jobs quickly and accurately.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Updated merchandise pricing to match new values and special promotional rates.
- Performed daily tasks such as, sorting, organizing, folding, and ensuring correct placement of all clothing.
Education
Phlebotomy Technician Certification - Phlebotomy
Mountainland Applied Technology College
Orem, UT 07.2021 - 08.2021
High School Diploma -
Mountain View High School
Orem, UT 08.2015 - 12.2018
Skills
People management
Certification
Phlebotomy Technician
Timeline
Phlebotomy Technician Certification - Phlebotomy
Mountainland Applied Technology College
07.2021 - 08.2021
Night Manager, Shift Coordinator
Ernies Sports Deli
06.2019 - Current
Assistant Manager
Brimm Boutique
01.2018 - 01.2020
Clothing Department Crew Member
Target
11.2017 - 01.2018
High School Diploma -
Mountain View High School
08.2015 - 12.2018
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