Summary
Overview
Work History
Education
Skills
Timeline
Generic

DeCarlo Savage

Washington

Summary

Dynamic customer service professional with experience at Piedmont Airlines, excelling in active listening and critical thinking. Proven track record in enhancing service delivery and training new hires. Skilled in data entry and merchandise handling, consistently improving operational efficiency and customer satisfaction. Committed to fostering positive client relationships and ensuring compliance with company policies.

Professional stock and inventory specialist with experience in maintaining organized, efficient warehouse environments. Known for strong focus on teamwork and consistently meeting objectives. Skilled in inventory management, product receiving, and ensuring timely stock replenishment. Reliable and adaptable, excelling in fast-paced, changing conditions.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Piedmont Airlines
04.2022 - Current
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Utilized airline reservation systems to manage bookings and modify itineraries efficiently.
  • Collaborated with team members to streamline communication processes, enhancing overall service delivery.
  • Assisted in training new hires on customer service protocols and company policies.
  • Educated customers on flight statuses, baggage policies, and travel requirements to ensure compliance.
  • Handled high-volume calls while maintaining professionalism and accuracy in information dissemination.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Warehouse Worker

Eko Smart Solutions
08.2018 - 03.2023
  • Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
  • Maintained accurate inventory records using warehouse management software.
  • Assisted in training new employees on safety protocols and operational procedures.
  • Implemented process improvements that enhanced workflow efficiency and reduced errors.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Overnight Stocker and Receiver

Lowes Home Improvment
02.2015 - 08.2018
  • Coordinated overnight inventory replenishment to maintain optimal stock levels and product availability.
  • Implemented efficient receiving processes, ensuring timely and accurate tracking of incoming shipments.
  • Trained new staff on safety protocols, inventory management systems, and best practices for stock organization.
  • Monitored stock rotation procedures to minimize waste and ensure compliance with freshness standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Ensured proper storage of perishable items, adhering to company guidelines and food safety regulations.

Education

High School

Mcdonough
Pomfret, MD
06-2007

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Order picking
  • Merchandise handling
  • Stock replenishment
  • Material handling equipment

Timeline

Customer Service Representative

Piedmont Airlines
04.2022 - Current

Warehouse Worker

Eko Smart Solutions
08.2018 - 03.2023

Overnight Stocker and Receiver

Lowes Home Improvment
02.2015 - 08.2018

High School

Mcdonough

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