De'Carlo Yelverton
Jacksonville,FL
Summary
Special Education Support Specialist with strong background in fostering inclusive learning environments. Skilled in behavior management, individualized instruction, and supporting diverse needs. Known for effective collaboration with educators and flexibility in dynamic situations. Highly reliable with focus on achieving positive outcomes for students.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Special Education Paraprofessional
Duval County Public Schools
Jacksonville, FL
08.2025 - Current
- Provided one-on-one support to students with special needs, assisting them in their academic and social development
- Assisted in the implementation of behavior management techniques, promoting a positive and inclusive learning environment for all students
- Supported students during transitions between activities or classrooms, ensuring their safety and well-being at all times
- Monitored student progress through data collection and observation, providing feedback to teachers on areas of improvement or additional support needed
- Facilitated small group instruction sessions, reinforcing concepts taught by the teacher and addressing individual learning gaps
ESS Substitute Teacher
ESS Education
Jacksonville, FL
09.2024 - 05.2025
- Managed classroom behavior and maintained a positive learning environment in the absence of the regular teacher
- Provided one-on-one assistance to students who required additional support or clarification
- Implemented lesson plans provided by the absent teacher, ensuring continuity in curriculum delivery
- Maintained accurate records of student attendance, grades, and progress for reporting purposes
Sales Inspector
Turner Pest Control
Jacksonville, FL
02.2023 - 09.2024
- Educated customers on various pest control solutions, tailoring recommendations to their specific needs and concerns
- Implemented a CRM system to track leads, manage customer information, and streamline the sales process
- Conducted thorough inspections of properties to identify pest infestations, assess damage, and provide accurate cost estimates for treatment plans
- Created detailed proposals outlining recommended treatments, pricing options, and expected outcomes for potential clients
- Provided ongoing support to customers throughout the treatment process, addressing questions or concerns promptly and professionally
- Participated in regular sales meetings to share best practices, discuss challenges, and strategize on ways to improve overall performance as a team
Audi Brand Specialist
Hanania Automotive Group
Jacksonville, FL
09.2022 - 02.2023
- Built and maintained a strong client base through effective relationship building and exceptional customer service
- Demonstrated in-depth knowledge of various car models, features, and specifications to assist customers in making informed purchasing decisions
- Utilized persuasive selling techniques to upsell additional products and services, contributing to an increase in overall revenue
- Conducted thorough vehicle inspections and test drives with potential buyers, highlighting key features and addressing any concerns or questions
- Managed all aspects of the sales process from initial contact to final delivery, ensuring a seamless experience for the customer
- Negotiated pricing terms with customers while maintaining profitability for the dealership
Car Sales Consultant
Alford Motors
Leesville, LA
12.2020 - 09.2022
- Built and maintained a strong client base through effective relationship building and exceptional customer service
- Demonstrated in-depth knowledge of various car models, features, and specifications to assist customers in making informed purchasing decisions
- Utilized persuasive selling techniques to upsell additional products and services, contributing to an increase in overall revenue
- Conducted thorough vehicle inspections and test drives with potential buyers, highlighting key features and addressing any concerns or questions
- Managed all aspects of the sales process from initial contact to final delivery, ensuring a seamless experience for the customer
- Negotiated pricing terms with customers while maintaining profitability for the dealership
Customer Service Rep
Enterprise Holdings
Leesville, LA
03.2018 - 02.2021
- Provided exceptional customer service to car rental customers, ensuring a positive experience from start to finish
- Efficiently processed car rental returns, inspecting vehicles for damage and documenting any necessary repairs
- Managed the return process for multiple customers simultaneously, maintaining a high level of accuracy and attention to detail
- Collaborated with other team members to ensure smooth operations and efficient workflow during peak periods
- Utilized computer systems to accurately update customer information, rental agreements, and vehicle status
- Maintained cleanliness and organization of the car rental lot, ensuring an inviting environment for customers
Education
Bachelor of Arts - Human Development And Family Studies
American Military University
West Virginia06-2026
High school or equivalent -
Charles B Aycock High School
Pikeville, NC06-2013
Skills
- Teacher assistance
- Learning disabilities support
- Classroom organization
- Collaboration with teachers
- Customer Support (4 years)
- Customer Care (4 years)
- Marketing
- Military Experience (4 years)
- Windows
- Customer Service (4 years)
- Branding
- Conflict resolution
- Nonverbal communication
Certification
- PCM Trained: Sept 2025
- CPR Trained: Sept 2025
Languages
English
Timeline
Special Education Paraprofessional
Duval County Public Schools
08.2025 - Current
ESS Substitute Teacher
ESS Education
09.2024 - 05.2025
Sales Inspector
Turner Pest Control
02.2023 - 09.2024
Audi Brand Specialist
Hanania Automotive Group
09.2022 - 02.2023
Car Sales Consultant
Alford Motors
12.2020 - 09.2022
Customer Service Rep
Enterprise Holdings
03.2018 - 02.2021
Bachelor of Arts - Human Development And Family Studies
American Military University
High school or equivalent -
Charles B Aycock High School
Military Service
- Branch: United States Army
- Service Country: United States
- Rank: Specialist
- August 2013 to October 2017
- Communicated with 400 associates of different positions verbally and electronically, in order for them to achieve proper payment for travel.
- Implemented a strategic plan in cross- training other employees.
- Processed 400 or more staff member's paperwork in a timely manner.
- Identified problems within a section which caused an exceptional amount of productivity.
- Organized secret information in designated secure areas.
- Conduct training once a week with 25 or more people.
- Made training guides for team members and supervisors