Decenia Martinez Contreras
Rio Rico,AZ
Summary
Proactive Personal Banker with extensive experience in client relationship building and branch operations. Successfully generated new business by offering tailored financial products and delivering comprehensive financial advice, resulting in high customer satisfaction and long-term loyalty. Skilled in compliance, cash handling, and fraud prevention, consistently exceeding performance metrics.
Overview
12
12
years of professional experience
Work History
Personal Banker
Wells Fargo Bank, N.A.
08.2012 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Education
GED -
Alternative High School
Nogales, AZSkills
- Relationship Building
- Branch operations
- Customer Service
- Customer Satisfaction
- Positive Attitude
- Cash Handling
- Fraud prevention
- Attention to Detail
Timeline
Personal Banker
Wells Fargo Bank, N.A.
08.2012 - Current
GED -
Alternative High School
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