DeChe’a Hamilton
Milwaukee,WI
Summary
Focused academic dedicated to advancing career in nursing through hands-on experience
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Potawatomi Hotel & Casino
Milwaukee, Wisconsin
08.2025 - Current
- Welcomed guests with a friendly demeanor and provided exceptional customer service.
- Managed check-in and check-out processes efficiently for all hotel patrons.
- Handled guest inquiries and resolved issues promptly and professionally.
- Coordinated room assignments and ensured accurate billing information for guests.
- Maintained cleanliness and organization of the front desk area at all times.
- Assisted in scheduling reservations and managing room availability using hotel software.
- Communicated effectively with other departments to fulfill guest requests promptly.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Verified accuracy of room rates and other charges during check-in process.
- Scheduled reservations for groups and special events.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Greeted, registered and assigned rooms to hotel or motel guests.
Concessions Worker
Delaware North
Milwaukee, Wisconsin
04.2024 - 08.2025
- Prepared and served food and beverages to customers efficiently.
- Maintained cleanliness and organization of concession stands and work areas.
- Operated cash registers, processed payments, and handled customer transactions.
- Assisted in inventory management by restocking supplies as needed.
- Engaged with customers to provide excellent service and address inquiries.
- Followed safety and health guidelines while handling food products.
- Collaborated with team members to ensure smooth operations during events.
- Monitored product quality and freshness to maintain service standards.
- Cleaned concession area including counters, floors, equipment, and utensils.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
- Stocked concession stands with supplies and food items.
- Followed company procedures for opening and closing concession stands.
- Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
Concessions Worker
Milwaukee zoo
Milwaukee, Wisconsin
05.2024 - 07.2024
- Prepared and served food and beverages to customers efficiently.
- Maintained cleanliness and organization of concession stands and work areas.
- Operated cash registers, processed payments, and handled customer transactions.
- Assisted in inventory management by restocking supplies as needed.
- Followed safety and health guidelines while handling food products.
- Collaborated with team members to ensure smooth operations during events.
- Stocked concession stands with supplies and food items.
- Operated cash registers to process payments from customers.
- Followed company procedures for opening and closing concession stands.
- Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Restocked merchandise when needed throughout the day.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Worked with teammates and openly invited coaching from management team.
Education
Bachelor of Science - Nursing
University of Wisconsin, Milwaukee
Milwaukee, WI05-2029
Skills
- Customer service
- Conflict resolution
- Time management
- Team collaboration
- Attention to detail
- Sales expertise
- Documentation
- Cash handling
- Microsoft office
- Registration processing
- Hospitality best practices
- Payment oversight
- Administrative skills
- Front office support
- Transaction processing
- Housekeeping
- Automated telephone systems
- Reservation systems
- Guest amenities
- Reservations
- Team building
- Problem-solving skills
- Credit and cash payments
- Multitasking
Certification
CDCP Certification
Timeline
Front Desk Agent
Potawatomi Hotel & Casino
08.2025 - Current
Concessions Worker
Milwaukee zoo
05.2024 - 07.2024
Concessions Worker
Delaware North
04.2024 - 08.2025
Bachelor of Science - Nursing
University of Wisconsin, Milwaukee