Dechelle Biggers
Lexington,KY
Summary
Psychology bachelor’s degree in December 2024 with Honors. Diverse experience in customer service. Seeking full-time employment at a company with growth potential. I was a hard-working Owner Operator who drove high sales in both slow and busy shifts. Efficient and goal-oriented with a background in Transportation and Customer Service. Addresses and satisfies customer concerns. Demonstrates optimum leadership skills. Offering the ultimate professional experience paired with goal-oriented and performance-minded approaches
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Credit Solutions
03.2022 - Current
- Respond to customer inquiries
- Return voicemails
- Resolve customer issues
- Provide appropriate solutions to ensure satisfaction
- Process customer payments according to customer procedure
- Actively listen to customer complaints and work to find solutions
- Identify issues that require further assistance
- Computer proficiency
Cleaning Technician
Office Pride
11.2022 - Current
- Maintain cleanliness and hygiene in various facilities
- Sanitize surfaces
- Vacuum, dusting, maintain high cleaning standards
Cleaning Technician
Christie’s Crystal Clean
12.2023 - Current
- Specialized cleaning with walk-behind auto floor scrubber in department store
- Mopped, vacuumed, restocked paper towels and soap
Field Underwriter
Symmetry Financial Group
10.2021 - Current
- Company Overview: Industry would be
- Insurance and Case Management
- I help clients come up with Financial Protection that suits their needs and budget
- I also help customers fill out applications after I present their options through Email, Zoom, over the phone, and/or through regular mail
- I put together PowerPoint presentations that show the client options through illustrations and together we customize them so it's suitable for them
- Industry would be
- Insurance and Case Management
Loan Signing Agent
Self-Employed
07.2021 - Current
- Company Overview: Notary Public Industry
- I make sure the client fills out the loan application completely and accurately
- I know how to do the Notice of Right to Cancel and Trust Certification
- I will also package the documents; this is included in the service, and I don’t charge extra for it
- Notary Public Industry
Yellow Cab Taxi Driver
Self-Employed
05.2003 - 02.2020
- Provided Transportation at a scheduled time
- Maintained the inside of my vehicle and maintenance to keep it running efficiently
- Executed sales and provided customer assistance when needed
Cashier
Traxx Shell
01.2001 - 08.2004
- Restocked and organized merchandise in front lanes
- Helped customers complete purchases, locate items and join reward programs
Education
Bachelor of Science - Psychology with a Concentration in Substance Abuse
Eastern Kentucky University
Richmond, Ky12.2024
Associate in Arts - undefined
Bluegrass Technical College
Lexington, Ky12.2010
Associate in Science - undefined
Bluegrass Technical College
Lexington, Ky12.2010
Skills
- Efficient Written and Verbal communication
- Accurate Money Handling
- Flexible
- Analytical
- Strong Attention to Detail
- Adhering to guidelines
- Empathy
- Integrity
- Self-motivation
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Data Analysis
- Problem solving skills
- Research skills
Certification
- Commission Notary Public, Lexington KY, 12/25
- Mark Willis Loan Signing Agent Training, Lexington KY, 2021
Timeline
Cleaning Technician
Christie’s Crystal Clean
12.2023 - Current
Cleaning Technician
Office Pride
11.2022 - Current
Customer Service Representative
Credit Solutions
03.2022 - Current
Field Underwriter
Symmetry Financial Group
10.2021 - Current
Loan Signing Agent
Self-Employed
07.2021 - Current
Yellow Cab Taxi Driver
Self-Employed
05.2003 - 02.2020
Cashier
Traxx Shell
01.2001 - 08.2004
Bachelor of Science - Psychology with a Concentration in Substance Abuse
Eastern Kentucky University
Associate in Arts - undefined
Bluegrass Technical College
Associate in Science - undefined
Bluegrass Technical College
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