Dechone Gordon
Hollywood,USA
Summary
Results-driven professional with 8+ years of experience in loan processing, compliance, and customer relations. Proven ability to manage high-volume workloads, improve operational efficiency, and resolve complex client issues. Strong background in financial documentation, CRM systems, and regulatory compliance. Seeking to contribute to a fast-paced team in an administrative, operations, or financial services role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Loan Processor
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Phoenix, AZ
08.2022 - 02.2025
- Verified borrowers' income, credit reports, and assets to prepare documents for underwriting.
- Coordinated schedules to provide timely application approval turnaround times.
- Created and completed loan submission packages for underwriting review.
- Managed conditions sent from underwriting departments and maintained confidentiality.
- Evaluated financial statements and clarified details with institutions and customers.
- Updated client account information and records in company databases.
- Collaborated with underwriting teams to address outstanding conditions and expedite approvals.
Compliance Manager
Merchant Services
Tempe, AZ
07.2021 - 08.2022
- Resolved complex client and transaction issues through detailed analysis and problem-solving
- Monitored compliance processes and implemented improvements to reduce risk
- Collaborated with vendors and regulatory teams to maintain operational standards
- Tracked and managed case workflows using CRM tools
- Developed internal documentation to improve compliance procedures
- Conducted regular audits of transaction processes to identify potential compliance gaps.
- Assisted in preparing reports for regulatory agencies, ensuring timely submission.
Customer Relations Manager
Penske Automotive Group
Tempe, AZ
01.2018 - 08.2021
- Led customer service operations, resolving billing and service issues efficiently
- Trained and mentored staff, improving team performance and service quality
- Analyzed customer feedback and implemented strategies to increase satisfaction
- Managed reporting and tracked performance metrics for leadership
- Strengthened client relationships through proactive communication
- Processed customer requests using CRM software, streamlining communication and issue resolution.
- Trained team members on compliance protocols, reinforcing adherence to company standards.
Education
High school diploma -
Moon Valley High School
Phoenix, AZ05.2018
Skills
- Client interaction via phone calls
- Data entry
- Teamwork and collaboration
- Information verification
- Loan disclosures
- File management
- Document review
- Attention to detail
- Credit analysis
Certification
- Driver's License
- Pallet Jack Certification
- Flagger Certification
- Food Handler Certification
Languages
English
Timeline
Loan Processor
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08.2022 - 02.2025
Compliance Manager
Merchant Services
07.2021 - 08.2022
Customer Relations Manager
Penske Automotive Group
01.2018 - 08.2021
High school diploma -
Moon Valley High School